England Eye Care

Used to be much cheaper, customer centred with caring staff. Now, under new management, is just another high street opticians out to make fast profit. Such a shame.

Went for my 2 yearly eye test , thorough eye test was conducted and the two ladies that helped me with choosing my frames were so so helpful and gave me there honest opin ... more

Pathetic service all round staff completely useless

Dumb

For each customer they r taking 10mts...not sure whats happening, may be staff is new or system are new

Yes, I fully agree with the feedback from other customers, that the people working in this shop are surprisingly unprofessional. They just don't seem to care about the c ... more

Can't even get a call back and no one answers the phone!!!! Would give 0 stars if possible

I went there looking for frames and they had a really good collection of designer ones. The assistant was very knowledgeable about trends and physical details of glasses.

DO NOT GO HERE. 0 stars if I could wasted my time, made an appointment which I was running a little late, I called to tell them and they said it was fine, for them to te ... more

Id give it 1 star if that was possible. Called numerous times with no answer for days. Then had to email for a response and call back. Ive lost my only pair of glasses an ... more

Great service, thank you so much! I'm really happy with my glasses.

What a wonderful opticians! Couldnt have felt like I was in better hands, efficent very helpful thorough service! Found the glasses I liked and at a great price too! Than ... more

My mother's appointment got cancelled this morning 2 hours before the actual appointment. They called once and did not bother to leave a voicemail. This appointment was b ... more

The price is good but the service is appalling. Phone rarely answered Online form never responded to Been like this for years Always a real struggle to get an appointment ... more

They used to be good value but no longer. Same price as all the others and more expensive than online. So it's not really worth the going through the disorganisation, cha ... more

After having an eye test at Specsavers & after getting a new prescription I was constantly dizzy & ill. Had a repeat eye test at Asda Aintree opticians & was told my pre ... more

Appalling customer service.

Went in today to get my sunglasses adjusted, fully expecting to pay for it. The lovely store assistant spent time adjusting my glasses so they were perfect again and didn ... more

Thank you so much for fixing my glasses today, they needed a new screw, which I had lost. The lady kindly fixed them for me, and they was no charge. That's what I call br ... more

Recently had an appalling experience here. Ordered and paid for some new contact lenses two months ago, and have tried no less than FOUR pairs, all of which were worse t ... more

Good Equipment.

All the staff are friendly. But attention to customer care and needs are not at the standard that is required

After being with Buckingham House Dental Practice for many years and not being particularly happy with my experiences I have been assigned to a new Dentist - Teodora-Dana ... more

Disgusting service - wont even provide you with whats rightfully yours. Wouldnt go to them if I was paid. Stay clear !

Visited there today for the first and last time. The man was very abrupt, no please or thank you available during my eye screening event. Never gave me an eye test first ... more

Was not paid for Locum work here in Jan 2018. Sarah Janaway and Jay are frauds. They lied and dodged my communication for a year. If this is how they treat employees I ha ... more

Absolute joke of an optician, my poor old mum at 82 years old had an eye test here and they said there was something showing at the back of her right eyes (no mention at ... more

Absolutely horrendous.I have tried to call but no one answers.i have called about 13 times and have spent 30 minutes talking to voicemail.The amount of laziness is unbear ... more

I bought 2 pairs of designer frames in November 22. They came to over a 1000. I didn't buy the pair I really wanted due to price. The staff helping me with frames were ab ... more

Absolutely dreadful, total lack of communication, have waited 5 weeks to have them properly fitted, keep falling of my face, sask a manager if they fall ofg and break wou ... more

Always great service and I got a quick turnaround of a week for a new pair of glasses

Eye test- Kept waiting for appointment, no apparent reason, well after appointment due time. At end of eye test, I made it clear I only wanted the prescription, as I coul ... more

Went to Specsavers? Should have gone here! Several years ago I had a bad experience at Specsavers and decided to try Optica (this branch has moved to Forest Hall now). I' ... more

I've been going to O'brien for six years. During this time a problem had been diagnosed by Dr Janjua, and has been resolved over a 4 year period. The eye test is usually ... more

Having a misshap and losing my right contact lens I was told a replacement lens would not be possible as my prescription was over a year. After a 90 test (discounted as a ... more

Absolutely brilliant! Fixed my daughters glasses in minutes. Would highly recommend.

Unfortunately do not do eye testing on Saturdays and due to nature of building cannot get access with a pushchair which is the only option on a weekday so after 14 years ... more

Absolutely disgusting they cancelled my appointment yet again, 6th time now in 3 months. Rude staff. No apologies nothing. Going to someone else after 16+ years! Would gi ... more

1 star is very generous My son ordered online, the money was taken from his account on 3rd April but no items have been received No confirmation email of order Unable to ... more

I absolutely agree with Jake's review. The one receptionist lacked true training and basic customer care service. The optometrist was arrogant, out of touch and date like ... more

Website says open till 3pm. Arrived at 11.45am. Closed! Not good enough.

Terrible service. Ordered some trial contact lenses almost 3 weeks ago, they have still not arrived in store, when they should only take 3-5 days to arrive. Also picked u ... more

Found out what my problems were.given medication

Very friendly staff's. BUT IT TAKES ME TWO MONTHS BEFORE I COULD GET MY GLASSES BACK FROM THEM. THEY MADE THREE MISTAKES WITH MY GLASSES. I WOULD NOT RECOMMEND THEM TO ... more

I got two pair of spectacles from this company last year, I got some fabulous frames for my main pair and the valu for money frames for my sunglasses, very happy, in fact ... more

Never had a bad experience in here all the staff are amazing every time I go in, I also take my child who has ADHD and Autistic there and they are so patient with them, m ... more

Have been going to Asda for years always satisfied very helpful would recommend.

I used John Lewis Opticians for the first time a couple of years ago and the experience was a good one, so obviously decided to return when I recently needed an eye test. ... more