Specsavers Home Visits

Absolutely dreadful, total lack of communication, have waited 5 weeks to have them properly fitted, keep falling of my face, sask a manager if they fall ofg and break would they replace them, SILENCE. Still wait for a fitting. Not recommending to anyone.
Apr 2nd, 2023

Pity I didnt read reviews of home visits before I arranged a visit. 1st visit-4pm phone call which cancelled as too busy to come. New appointment 10 days later. 2nd visit Arrived but printer not working so no prescription or receipt for card payment. Promised to send it. 3rd visit -to bring glasses but still no paper work. Promised to post it. 4 Arrange visit to adjust fit and bring paper work. Date and time of appointment, 9-.12am. 12.30 phoned office to enquire why no-one had arrived..Held the line waiting then cut off. Phoned again and repeated my details and eventually told optician was stuck in traffic. Asked for paperwork. Optician arrived but said I wasnt on her list as the office had sent her to the wrong lady. What is going on at this office? Eventually got the paperwork though as she printed them out. FinallyNowhere in the advertisement did I see that you paid 25 for the home visit.
Mar 24th, 2023

Appalling experience. Please don't use this service. Do whatever you need to do to get your elderly family/friends to a proper optician. Now at week 12, and I have taken my Mum to Boots Opticians who will have a pair of specs for her in 7-10 days. SpecSavers tested Mum's eyes, and gave her 2 pairs of glasses (total time 10 weeks of booking appt, getting test, getting glasses) and 350. The glasses didn't work for Mum from the get go - she was told to 'persevere'. After 2 weeks I demanded they come back to check and I was told 'her prescription has changed since the original test'. What utter rubbish.
Mar 16th, 2023

What a disappointment! Booked the appointment for our autistic son a month in advance to allow plenty of time should the appointment need to be changed. Our Sons appointment was between 3 and 5 pm. His carer rang me at 5pm to tell me that the optician had not arrived yet. I was out shopping at the time when I arrived home. There was a message left at 5:13 pm from Specsavers telling me that the optician had run out of time and offered me another appointment for three weeks later! I returned the call when I got home at 5:18 pm. Nobody was there to take my call. Specsavers was made aware in advance that our son has autism, special-needs, and hes registered blind, I also made them aware that going to the shop for his eye test was too stressful for him and his carer, so it wasnt as if they wasnt aware! Well done Specsavers you quite obviously look after your special-needs customers you had more than enough time to ring to say that you would not be attending the appointment I could of told my sons carer the appointment had been cancelled! I wouldve left a review with no stars. If possible. I have requested a callback from the manager first thing tomorrow morning. I really hope this happens because this is not the kind of service that we expect from Specsavers.
Mar 3rd, 2023

Booked a home visit weeks ago for my father who has Alzheimer's. Had a call on Wednesday to confirm the appointment and they advised the optician would be visiting between 2-5 pm Friday and someone would call on the day to let us know they were on their way. Took time off work and cancelled my own appointment as it clashed with the window of time given. Waited in all afternoon, called at 4.20pm to see when they were going to be arriving. Lady at Specsavers Home Visit Team called back just after 4.30pm and told me they would have to cancel the appointment today as they had run out of time! Apparently they had 2 other visits to also cancel. Next available appointment not until the end of the month but working until 4pm that day and couldn't guarantee the time, but would note back end of the day. I asked if the appointment could be cancelled again and was told no because a note would be put next to my father's name to state do not cancel as he is a rescheduled appointment. Basically, this happens all the time hence the previously cancelled note function in place. This is a service for vulnerable people most of which as was highlighted to me by the lady from Specsavers require a family member/carer to be present to assist, so why therefore do they overbook appointments and continue to have a system in place for this? Not at all acceptable and absolutely terrible uncaring service. They are not providing for the vulnerable with this system and causing a lot of stress and upset for the patient and the carers/family members assisting them. They should not be allowed to operate in this way and should have their NHS contract removed. Shouldn't have gone to Specsavers!
Mar 1st, 2023