John Lewis Opticians

I used John Lewis Opticians for the first time a couple of years ago and the experience was a good one, so obviously decided to return when I recently needed an eye test. Staff were friendly etc and having had the eye test I chose some new frames, plus also wanted prescription sunglasses and replacement lenses in my old frames. This all came to the princely sum of 1,400+ (including discounts). I was asked to pay in full and told it would be around 2-3 weeks before I have my new glasses. It was then approaching 4 weeks and I hadn't heard anything from JL so I decided to call, however, no one picks up the phone. I tried most of the morning and finally got through. I was told that the sunglasses and replacement lenses are in but they need to check on the new frames and asked if I would mind if they called back in around an hour. No call received that day or the following day. I literally tried calling them 10 times today and no one picks up the phone, so it looks like I'm going to have to call in in person to find out what's going on. probably my last visit to them now as for what you spend, the after sales treatment is pretty poor.
Apr 23rd, 2023

DONT BUY YOUR GLASSES GERE. I purchased 2 glasses back in November 2022. One being the reading glasses and one sunglasses, both with prescription on them. First nobody told me that the glasses you tried on is your actual glasses. So when the reading glasses arrived it had to be bend a lot. The sunglasses never arrived. While I was still waiting for the sunglasses, I brought the reading one back as the expensive lens I originally purchased were wrong. It was just before Christmas. Second week of January had a call from them saying the lens came back scratched so they were sending it back to be redone. Still waiting for the sunglasses at this point. Around the 20th January 2023 I came back to the shop and as my sunglasses never arrived, I asked them if I could change it as the original frame were too big. The said I could and I ordered new sunglasses. At this point according to them, my reading glasses were on its way. Pass forward to 26th February 2023, I came back to the store just to find out that the lab has cancelled my order and nobody at the store could be bored to call me to let me know. After waiting a long time and spending over 1k in prescription glasses I have none and will have to start the process with another shop and wait god knows how long for my glasses that I need to be able to drive. Thanks so much for the rubbish service and will never come back here. P.S: spoke to the assistant manager today. Dont understand what is going on. The clearly dont care about the customers and this place lacks big time in management. They have one job to do and they failed. DONT BUY YIUR GLASSES HERE.
Feb 12th, 2023

Aug 5th, 2022

I wish I didn't go to J L it was my 1st ever visit to have my eyes checked they weren't that bad the letters became a little blurry but over the course of the day they would rectify so I thought I'd get them checked before the got worse and they saw me coming gave me reading prescription that magnified the letters quite abit. I purchased the glasses still questioning their explanation went to specsavers only to be told that I didn't need them that I could have brought over the counter reading glasses that was a painful and expensive lesson. They're sharks is what they are!! They actually made my vision worse I'm certain of that!!!
Jun 7th, 2022

Excellent service and care I received today. First eye test for quite a few years, was a bit anxious, but they made me feel at ease and explained very well what was happening. Trudie the ophalmist was wonderful., can thank her enough. Would recommend.
Mar 27th, 2022