ASDA Opticians

All the staff are friendly. But attention to customer care and needs are not at the standard that is required
Feb 21st, 2023

Had amazing customer service today from a lovely optician in Walsall store. Thankyou. Xxx
Feb 17th, 2023

Diabetic eye screening professionally done.
Nov 25th, 2022

Disappointed and frustrated My new glasses are too big for my face I can't wear them complete waste of money Was told nothing can be done because l chose them
Sep 11th, 2021

Experienced terrible customer service at this place from a rude, aggressive, unprofessional and highly insecure optician who quite literally shouted at me for her own mistakes. The staff failed to inform me of key information prior to attending and then blamed me for not knowing upon my arrival. The optician (Daljinder) also refused to identify herself when I asked for her name, knowing that she had violated standard procedures in raising her voice and talking aggressively toward a customer. In the end, I left the store shocked at the appalling customer service and hostile attitude of Daljinder. Thankfully, ASDA head office were able to take my complaint seriously and I have the resources to pursue this matter further too if I desire. I have discouraged family and friends from attending this practice in the near future and to avoid booking in with Daljinder if they do as she is in need of serious further training and help.
Apr 24th, 2021