Optikal

I went there looking for frames and they had a really good collection of designer ones. The assistant was very knowledgeable about trends and physical details of glasses.
Feb 12th, 2022

Horrible experience. It felt the optometrist didn't seem to be interested in listening to the customer and felt like they wanted to push a particular type of lens, despite protest that that's not what was wanted. After trying to say what was wanted, just gave up for exhaustion. Felt very harsh, unlistening, unsympathetic, unwilling to listen, lecturing, a really mean demeanor. I don't know why anyone would want to go in to feel abused like this.
Apr 10th, 2021

Jun 4th, 2020

Dec 16th, 2017

So, here's the skinny: Every pair of glasses I have purchased from here has had a fault, down to poor manufacturing from different brands. Getting those faults fixed is a nightmare, as those in a position of authority are never available. By 'never available' I mean that actually starting to get an issue resolved and not being fobbed off by someone at reception takes a couple of days. This is made worse by the fact that those in a position of authority (managers and opticians) aren't around. As an example, I had an issue and called all three of their branches and asked for a manager or optician. All three branches have no managers or opticians scheduled to work today. Let that sink in: A three-chain business has no-one in charge. If you were to ask me: 'Hey! Do you recommend this place?' I would first start my yelling of the word 'NO' in a sort of deafening bellow that immediately begins to shred my vocal chords. You know the type, where your voice is so loud you get this kind of gravelly sound at the back of your throat. The 'NO' would then descend into that scene in Star Wars Episode III where Anakin awakens as Darth Vader and this low, almost mournful 'noooooooooooo' comes out as I remember how unhelpful this business is. Then, it would turn into a breathless wheeze as the very last molecules of carbon dioxide escape my lungs, making sure that the entire six litres of air that my lungs can contain would go towards warning people away. Finally, without any oxygen left in my body, my blood would turn a thick, almost black shade of red and I would lose consciousness, possibly hitting my head on a chair or something as I slump on the floor. All told, that would take about 90 seconds. 90 seconds of pure no. Eye tests are pretty thorough, though.
Apr 4th, 2023