Scotland Doctors & Physicians

This is an excellent GP practice - from the reception staff, auxiliary staff, to the doctors - all are exceptionally caring and helpful. They have provided a consistently ... more

Hands down the worst practice Ive registered with since moving to Scotland 28 years ago. Seemingly no other option but to stick with them as I cant register outside of th ... more

They will not respond to the clients even you are suffering a lot. Waited for one week as per the appointment, after that they said, the appointment was not with the doct ... more

The procedure to call the reception to book an appointment is such a pain. Do not register at this practise.

I called on a personal matter and the receptionist was blunt and rude

124 calls this morning. The phone still does not connect to the reception. How to make an appointment? I keep calling.

Impossible to speak to anyone there or even submit the request through AskMyGP is impossible. Terrible experience and the stress level cased by this doesn't help your hea ... more

great surgery veryhelpful

Moved to area so joined practice. Female doctor called to tell me I was on too much medication and would have to change practice if I wanted to continue on said medicatio ... more

With out a doubt the the worst practice in coatbridge can only make an appointment over the phone and can't get through never heard the likes of it reception doing nothin ... more

I've called this practice 171 times, constantly engaged, then to be told I should have called the repeat prescription option (no option given)my terminally ill father nee ... more

Never had any problems with this surgery. There's a lot of new receptionist now. Miss the previous receptionist as they knew you when you called bug the new ones have be ... more

Made a negative review and it was deleted within 24 hours, embarrassing.

No communication between anyone in the practice. Told to make appointments in advance by doctor only to be told by reception staff not able to to so because of how they o ... more

I joined this surgery after being at Bruce Medical for a number of years and all I can say is the difference is night and day. Actually get an app when needed, take the t ... more

Never had any problems with this surgery. There's a lot of new receptionist now. Miss the previous receptionist as they knew you when you called bug the new ones have be ... more

Today I had an appointment with Dr Shahir Chaudhary. It was first time that I felt like I was heard by a GP. He was very informative and respectful during the appointment ... more

DONT EVEN THINK ABOUT JOINING!!!I have lived in citys around Scotland and had better service from other surgerys but this has to be the worse medical practice Iv been to ... more

Been with this surgery for 34 years when it used to be in William Street, hardly have bothered them, in fact, have not bothered them and had any appointments since 2018, ... more

The admin team here are a disgrace and really unhelpful

The practice has plummeted downhill rapidly,I'm not waste my breath regarding reception staff giving contradicting advice. Shambles.

The doctors are suited up like they are in a bio hazard lab ,not a surgery seeing patients ,who need facial contact .It's quite absurd to see doctors behaving in this way

This has been by far the worst practice I've been to. They are terrible at answering phones that are meant to be on at 8:30 but come up line busy until 9:00am. When I do ... more

As a patient of 15yrs standing, I am shocked by the now dismal and pathetic level of service offered by the management ,has declined over the last 3 to 4 years since a ch ... more

Absolute shocking, was on hold for my mum who is 82 and is in pain just to be told there are too many people on the calls and then they hung up on me. There should be eno ... more

Seems that the doctors don't realise we are mostly over Covid....It still takes between 2 or 3 weeks just to get a telephone appointment....Last week it took me 42 attemp ... more

Shocking service here. They give prescriptions out to lazy people that pretend they cant get out of bed. Yet a child who is seriously ill, and she gets nothing!!

Can only get an appointment by calling the surgery at 8 that morning. I cannot get an appointment, calling for 20mins only to be told that there are no appointments left ... more

If you've got mental health issues you're as well picking up a pamphlet from reception. you'll only wait for 3 weeks to get an appointment with their mental health nurse ... more

The doctors themselves are top class. Although 1 receptionist attitude is disgusting zero customer service skills. No manners and down right rude

I have been a patient at both Alloa initially and currently Bannockburn since August 2022. They have consistently given them enough notice to get my prescription together ... more

Lorraine the receptionist was an absolute angel in my time of need and has arranged an appointment for me quickly and treated my case with compassion. Thank you.

Useless..

Was annoyed today the reception staff couldn't sort a simple problem out to begin with and I ended up on the phone for ages this has happened a few times now apart from t ... more

This is service is a bloody disgrace. Dr R Bhatti is very arrogant. Because my girlfriend couldn't answer a call she refused her to see the physician! Unbelievable and wi ... more

Everyone comments on how the phone lines are constantly engaged, it's highlighted here and I have personally mentioned it when visiting the practice yet it seems to gener ... more

Can never get an appointment, they lose your results and people are actually dying coz they dont qualify for getting an appointment and have to go to hospital get treated ... more

Waiting on phone so long my phone died near an hour waiting for my disable son who is 8 years old and unwell health service in this country and especially in alness and i ... more

Appalling attitude of locum doctors, operating via phone from another part of the country , trying to diagnose you via photos that are sent to them , whats going on ! I ... more

Worst doctors practice the time you need to wait on the phone and its not even a person you speak to when you call the time you need to wait on getting any type of appoin ... more

Extremely worse this gp. Always finish the appointment 08:10. I try to appointment today 2 times they closed the phone. I'll call again they said to late just medical stu ... more

Easy access, friendly staff, generally not long wait

Absolutely disgusting can't get a appointment seemingly there's no doctors there ever and its emergency only staff never answer calls place is a joke

Excellent All staff here were very good

Great on-line appointment system. Dispensing surgery means no trips out of the Village to fill prescriptions. Very friendly and helpful staff.

Needed an urgent blood test...no availability for a week.

It was fine, staff very polite and informative

This place is a joke been waiting 6 months to speak to Psychiatrist and its like the doctors dont care about u been saying they will give me new meds on the phone because ... more

NHS what NHS ?

Can never get an appointment, they close the full surgery at lunch.. Receptionist doesn't care about the patients at all and couldn't care less about you getting an appoi ... more