Dr Catherine Whitelaw M.B.Ch.B. (Glasgow 1977) D.R.C.O.G.

The doctors themselves are top class. Although 1 receptionist attitude is disgusting zero customer service skills. No manners and down right rude
Mar 2nd, 2021

Jul 23rd, 2020

Health centre
Jul 27th, 2018

Time taken to answer the phone is an absolute joke you would be quicker to send a letter by post before you get a response. When you eventually get a response they are far from polite.
Nov 24th, 2017

Time taken to answer calls is ridiculous, every time i phone i have to let it ring for at least 5 minutes before someone answers and then when i get an answer the receptionist has a very bad attitude. This happens every time. Also to actually get an appointment on the day you phone is impossible, often i have to say it's an emergeny appointment i need just to get seen and this also happens when it's an appointment for one of my kids. Doctors in the practice are good but are badly let down by receptionists who it seems cannot be bothered to do their job properly.
Jun 18th, 2017