Gracemount Medical Practice

Today I had an appointment with Dr Shahir Chaudhary. It was first time that I felt like I was heard by a GP. He was very informative and respectful during the appointment, I didnt feel like he is rushing my appointment. Hats off to Dr Shahir for his excellent work and services. About my situation, Ive been suffering from a chronic hand pain and a cervical disc protrusion for more than 2 years and I felt my case was a bit overlooked by NHS as it wasnt shown during my physical examinations. 2 years ago, due to my pain and nhs workload, I had to get back to my country to see an specialists. I came back with all diagnosis and imaging, GPs were reluctant to even see my MRI results. I felt a bit heartbroken as I was in pain and my case was not dealt seriously. Again I went to a private specialist and a physiotherapist to speed up my recovery. After 2 years the pain hasnt gone but at least I felt a GP heard me out, explained the problem and was there for me. I hope to see more doctors like him in NHS
May 3rd, 2023

Some of the receptionist in this doctors are very good and will help you if they can,but unfortunately there are some with attitude problems and think they are doing you some kind of faver if you ask them anything
Apr 17th, 2023

It takes about 100-120 calls (average - starting with opening hours) to get through to book an appointment. It is annoying and mentally exhausting process but its possible (from my experience). Doctors, nurses, receptionists - always lovely and listening, but so understaffed I feel for them.
Mar 10th, 2023

I would give negative stars if was an option, if you get Dr Khalid as a paediatrician do whatever you get to get it changed we waited 3 years for a diagnosis for our sons autism and it was only when I threatened to complain about her she actually did anything, this woman should not be in the position she is in absolutely zero care paperwork filled out wrong all over the place, always out the office and refuses to answer emails from the health visitor or us parents, so glad out son is moved over to someone else now.
Mar 1st, 2023

Making an appointment is horrendous, dial the number at 8am on the dot as they tell whole of Edinburgh to do so, but have an answer machine that straight away tells you that it is not possible to connect your call, I always try again x100 still same then by 9am hmm they sometimes pick up and tell you to call next day as all booked for today silly cycle that goes on. Why take on more patients then you can handle one of the doctors should just leave as she is so moody has an issue coming near you to check heard this from a few others not just my family. Nurses are really lovely and other doctors too.
Feb 13th, 2023