Hallpark Medical Practice

I have been a patient at both Alloa initially and currently Bannockburn since August 2022. They have consistently given them enough notice to get my prescription together and they constantly messed it up. My meds are for anxiety and stress and they constantly add to this condition. Alloa - Prescription refused because someone questioned where I got my last meds from while I was in Denny. I had to take a picture of my meds box with a label to prove this to them. They subsequently said someone had read my notes wrong! Prescription then final sent to Lloyd Pharmacy Alloa. Reordered via the app went into Lloyds Alloa 5-6 days later - not received. They had it at reception as they thought I would pick it up - why did they send it to the pharmacy the last time and not this time? Bannockburn - given weeks notice several times. Phoned up to check at pharmacy Lloyds Bannockburn not there. Second time handed in to local pharmacy in bannockburn. Sent the Prescription to Lloyds. Went into Lloyds to pick up and only just received it. Had to wait there and then for something that was requested a week before. Surgery said updated to Bannockburn Pharmacy going forward wouldn't happen again. Due to my experiences, I found an app Healthera that would allow delivery to my door which I hoped would make things better -not so! Order via the app on 2nd April. Acknowledged on the 3rd April but up until Good Friday nothing. Messaged Cambusbarron Pharmacy via the app on Friday, they responded today and didn't have it and suggested phoning Bannockburn Pharmacy who didn't have it either. Phoned the Surgery in Bannockburn and advised it had been sent to Lloyds Bannockburn. The person I spoke to fobbed me off with excuses: we are only human, new people, only made the mistake once. Twice actually from the same surgery. Asked for details of Practice Manager to raise a complaint and was dissuaded from doing so , see fobbing off comments. Phoned Lloyds Bannockburn to be informed that they had only just received it from the surgery TODAY and that I should wait until after 16:00 Hrs before coming to collect. Everyone makes mistakes but these are a catalogue of mistakes that I am sure other people are experiencing too.
Apr 8th, 2023

2 hours on phone this morning and counting to get an I.N.R. result back that I should have had back last week. I'm on lifelong Warfarin. On week 2 of antibiotics which throws the warfarin off. Tried to email instead via Klinik, but the service not available until Jan 9. I'm having a good old moan about the mess of the NHS this morning. Years of underfunding have attributed to this. Next election DON'T VOTE TORY!
Dec 21st, 2022

Nov 26th, 2022

Nov 1st, 2022

No stars would be a better option. Their processes make it very very very difficult to speak to a health practitioner at all.. telephone appointments are a poor method of consulting.. my daughter is 14 and at school and its very difficult for her to take a telephone appointment at all but even worse to arrange an appointment when Im with her. I have very poor phone signal in my home at the best of times and sometimes calls go straight to answer machine which is not good but has happened today.. and then its impossible to get back through to doctors to explain as they have moved on to the next appointment. Staff are not able to be helpful due to the restrictions put upon them by the powers that be Very poor service in general due to frustrating processes in place for appointments. Not conducive to people calling with any kind of anxiety or other mental health condition. where has the quality gone in our healthcare system??.. It all about the survival of the fittest. No consideration or provision made for equality. Discrimination at its best! Shame on the state for allowing establishments to run in this chaotic in monitored fashion What ever happened to a traditional appointments system?.
Nov 28th, 2022