Perth City Medical Centre

They will not respond to the clients even you are suffering a lot. Waited for one week as per the appointment, after that they said, the appointment was not with the doctor. It was only general enquiry. They will not provide any medication or diagnosis. I need to wait in the queue once again for the doctor appointment.
Apr 21st, 2023

After being forced to move to this surgery due to moving house I would 100 percent avoid its almost impossible to get an appointment. I have experienced problems numerous times with this thebmost recent being this morning. My daughter has a tick bite and we were given a phone call back 4 hrs after our first phone and advised to keep an eye on it and if we needed to call back then we would be given and appointment straight away. Called back this morning and the only option given was to go through the whole process of waiting for a call back and to send photos over via email. I advised this wasn't what we were told would have to happen the receptionist said the notes only stated that mother would monitor. After swearing at the receptionist due to frustration at my daughters health being put on the line the girl on the desk hung up the phone. Now my child is at risk due to Perth Medical Centres reluctance to see patients. Currently trying to find a new surgery with more competent staff and doctors.
Apr 17th, 2023

I'm writing to follow up on a phone call that my wife had this morning with Dr Alison Kerr of Perth City Medical Centre (Caledonian Road, Perth PH2 8HH). My daughter has been unwell for the last 14 days. Initially, she was seen by Dr Wilson, who was excellent and advised us to administer Calpol and Nurofen independently; if her health declined further, then we were advised to contact the practice again as antibiotic treatment might be necessary. Considering her young age (22 months) and the direct threat of Strep A with known cases in the area, my wife has had no choice but to contact the Perth City Medical Practice to request an appointment as my daughter has been presenting unwell through the morning with a high fluctuating temperature (40C) and constant cough. In that distressing time, from the start of the conversation with Dr Alison Kerr my wife felt patronized, as according to Dr Kerr "there was nothing to worry about" which brings the question of how she could possibly claim that a patient is ok without even seeing one? It is to be understood that we are all in the Christmas spirit, and likely Dr Kerr would like to "clock off" from work, but unfortunately her role requires commitment, which in this particular case was nowhere to be seen. My wife became emotional while speaking with Dr Kerr as she felt degraded by her attitude and unprofessional approach. Dr Kerr made it quite obvious that even if we bring our daughter in, we will likely waste her time, which is highly alarming. Further, Dr Kerr made my wife uncomfortable by claiming that she is not able to understand her properly, noting that my wife is a professional herself. We were offered an appointment with Dr Wilson instead, but the damage has been done. From a fathers point of view, I find it bizarre that in this day and age, one could treat someone with such a degrading manner and lack of empathy. What is even more alarming is that Dr Kerr displayed a huge amount of arrogance, because of which other patients might suffer. For this reason, we decided to move our daughter to a local GP practice and seek medical assistance elsewhere. Lastly, we would like to thank Dr Wilson for her help since our daughter was born, but we dont want to put her health at risk due to the incompetence of another GP.
Dec 28th, 2022

Nov 23rd, 2022

Worst GP in Perth. I can't believe they get away with such poor practice. They'd rather throw pills at you than actually do their jobs. Disgusting.
Nov 3rd, 2022