England Sofa Store

Lovely experience, my whole time picking my new sofa was very smooth dealt with a young man named Wammy. Great credit to the team.

Excellent customer service, delivery and care. The sofa is the best I've ever had and is so beautiful. I'll have it forever I'm sure, a real quality classic.

paid upfront 2500 for a dining table and chairs which was in stock. Was told it would be delivered within two weeks. We're still waiting three weeks later. The customer s ... more

After only owning a 2 Canterbury sofas for 7 months its bobbled, frayed and looks years old. Its been looked after and not misused. Customer services responded saying it ... more

Good value

Their response was very quick..

Amazing sales process, terrible customer service. Snug couldn't be any more helpful when we were purchasing the sofa. It was then delivered with a tear in the cushion and ... more

Knowledgeable staff and a lovely selection of furniture

I bought a sofa yesterday from a sales rep called Josh Ward and I feel compelled to write a review as he was extremely caring, professional and helpful. Josh went out of ... more

Great selection of home furniture

Zac (from Doncaster) was helping Rotherham branch today was great. Helped us with the decision Advised what sofa is best Even got us a great deal. Very polite Very happy ... more

A sofa and love chair that last 15days and told ring after sales and we can not help. scs Castle Vale Birmingham

Staff superb and attentive.

I wanted to wait until I received my Abruzo sofa bed and matching armchair before submitting my review. Gordon provided a relaxed and highly professional sales experience ... more

Excellent service from Daniele and staff from choosing to delivery of our furniture. Would definitely recommend.

My four year old Kingcome Sofa is still like new, so comfortable and looks fabulous. Great showroom and such a friendly and knowledgeable team at the Fulham Road. I wil ... more

Great place to give you ideas of how comfy your living room could be.

Purchased new furniture. Staff very helpful

Excellent bespoke furnitures, well made and definitely statement pieces for your home. Excellent customer service from the manager Colder and Robert who provided detail ... more

Kareem was very helpful and informative. Great service

If I could give zero stars I would. They gave the worst customer service I have ever had in my life. Signs everywhere in the shop promising chrismas delivery, didn't ha ... more

Love my new sofa. We live in a flat with a very narrow staircase and didn't think we could get a sofa to fit, so was really pleased to fit this company. Paid extra for as ... more

Went out of my way to go there and the place was locked up even though it said open on website

We recently visited Natuzzi Trafford Centre, and I have to say, we were thoroughly impressed with the entire experience. From the moment we walked through the door, we we ... more

The sofas are cheap and will last you around a year or so, they are just normal sofas you can literally buy from any cheap asian sofa shop , if you want good sofas that l ... more

Omg where do I start. Maybe never purchase from here if your disabled or rely on delivery

Lovely sofas. Loads of choice. Leather fabric and corner sofas all reasonably priced and he delivers.

Steve is a really nice guy. Livevthey make everything in house. Would buy from them again.

Purchased a sofa for 3500 was sold insurance was told that everything would be covered 3 years in and the cushion has basically collapsed in the corner put a claim in on ... more

We bought our velvet sofa from Natuzzi Tottenham Court Road in July 2021; it was delivered in December 2021. The service we received in the store was very good. The produ ... more

Staff is amazing. Guides you through all pros and cons of any product and how well it will fit in your house.

This place has the best value options, best budget friendly sofas. We brought a 3 seater and 2 years on and it coped better then our more expensive brand. Esp with young ... more

There were 5

I would say the best place to find a sofa which is different from the boring rest and they have amazing designs looks and colours. Been to all the main brands and 100% so ... more

AWFUL CUSTOMER SERVICE! Awful delivery team! Didnt even try and get the sofa through the door just decided it wouldnt fit, was more concerned with getting to next job so ... more

Lovely staff very helpful

Been here today and definitely won't be returning. As per previous reviews, I was greeted by a young man who was busy with another client. He duley called another to assi ... more

Free to browse. Nice not to be jumped on.

Not impressed especially with the price

Very good service from carole today thank you

Sofa caves in within 3 years of purchase, what's worse the service engineers attended and commented 'these sofas are bad quality anyway'. Well I really wanted to know tha ... more

An absolute joke of a store and company. Delivered my sofa smashed up as they dropped it on delivery. It took me over a month to get them to agree to replace it after I t ... more

Not a problem. Got what we needed.

Bought 2 sofas 5 months ago, I usually spend quiet a bit on my sofas but I'm noticing wherever I buy there always bad quality, dfs is no different,I have a 2 seater and 3 ... more

Tell you they dont work on commission but absolutely hound you from the second you enter and follow you round the store. Telling us if we dont order today prices will cha ... more

Do not trust or buy laminate flooring from SCS. I have spoken to SCS both in store and through head office concerning a faulty design and fitting which has gone on for ov ... more

What a joke of a shop.Orderd a new 2 + 3 piece suite in September,was delivered in November. But was told by phone on the day that the two seater was badly damaged.They ... more

Great range of furniture

Appalling customer service!! They don't deserve any stars but I guess I have to put at least one. The Saga: One of our recliner switches stopped working after 4 years. In ... more

Absolutely appalling service throughout including products & customer service experience. AVOID ALL DFS STORES!!!