Sofology Orpington

Jul 19th, 2022

Kareem was very helpful and informative. Great service
Apr 30th, 2023

I really don't understand the poor reviews. We came in today and we were greeted and assisted by the very knowledgeable Karim. We were in store for around an hour and he answered all of our questions as well as explaining all the various buying processes. We have come home, remeasured the lounge, logged onto mysofology and ordered the sofa he saved for us. Bish bash bosh. Thanks!!
Dec 21st, 2022

I really do get the reviews now that I have experienced it first hand. Went with my mum who is recovering from surgery after two major ops. This was the first time I'd taken her out and she is sofa less so wanted a nice sofa quickly. Salesman Courtney served us. He was very inappropriate in the way he was with me in particular but mum liked the sofa so she put down a sizeable deposit. A day later mum was concerned because an item on the online receipt was not showing up. She called Courtney but he brushed off her concerns telling her not to worry. At over 3000 for the sofa, my mum had a right to worry and question. Days later with mum still not reassured I suggested we try dfs (Crittles Corner) as they had a sale and we hadn't tried there. We ended up with an amazing sofa at half the price. The sales man was also professional and knowledgeable. We were also given a receipt showing the breakdown of the items brought. We were not given this at Sofology. Straight after we went to cancel the Sofology sofa. Courtney was noticeably angry saying that he works towards targets and that us cancelling was not good news. Mum felt so uncomfortable, I was just angry and shared my concerns with the manager and another member of staff, one of who was lovely and understood my point. However, I was happy to get mum out of the store as the atmosphere was terrible. If I was not with mum they would have taken advantage of her for sure. I will not shop at this store again. ----------- 5 months have gone by and no apology from this company. Terrible!
Aug 14th, 2022

I would never recommend this shop. I took delivery of my new corner sofa yesterday. The guys was attempting to put the feet on the sofa. But was not able to as there was a problem. There for I have part of the sofa with feet screwed on and broken and other without. Making it impossible to use. I telephoned the service department and was told I need to wait another month before A technician can come out. I would never ever use Sofology again. And would never recommend. Please bare in mind at a cost of over 4500.00 this is not acceptable.
Jul 23rd, 2022