Sofas & Stuff - Harrogate

Excellent customer service, delivery and care. The sofa is the best I've ever had and is so beautiful. I'll have it forever I'm sure, a real quality classic.
Mar 13th, 2023

Feb 27th, 2023

Dec 19th, 2022

Sofas & Headaches Since the day of the purchase, the experience was horrible. When we purchased our Sofas on the 29th of January 2022 in the Harrogate shop the price tag was incorrect, and the sales team tried hiding the tag in front of us as the tag was still on the desk and inputting a higher amount due to a display mistake. We do understand mistake happens, but if the tag has a price, then you must honor the customer with the displayed price. After we raised the issue, the sales team did attempt to keep the price at a higher amount, but then we agreed it wasnt correct and the price was then kept as the one placed on the tag. That already gave a bad impression. After months waiting the products, they finally arrived in late May. For our surprise, the sofa started to fade to a horrible colour that we cant even describe in June. I took the cushions to the shop and provided pictures and since then we are waiting for a solution. If Sofas and Stuff promote on every platform high-quality and durable sofas, then as a customer we expect nothing less. We do not want to wait a further 5 months for a replacement or wait for updates that take too long. The only thing that we want is a refund for our seater, so we (customers), can find a way to cover the unusual colour that we now see when entering our living room. The last point to add, your advertisement is deceiving customers and that should stop. At any time of the year, you promote 15% off with phrases like last days, only this weekend, etc. We honestly believed your false advertising and quickly purchased the sofas. Until today the 15% off is still there. You put customers under pressure, and you make false advertising. That is definitely not the correct procedure. Still waiting for my refund.
Aug 12th, 2022

Really friendly and helpful. Listened to want I was looking for and well informed. Would recommend a visit. Thanks Claire!
Jul 11th, 2022