DFS Basildon

There were 5
Apr 27th, 2023

Friendly staff, knowledgeable about settees, not too pushy.
Apr 20th, 2023

We had our leather three piece suite in cream for 4 years when the seating part on both chairs started to go black. As we paid for a guarantee for five years we rang the guarantee people only to be told that they do not cover that sort of problem, they told us to phone DFS which we did, only to be told that the suite was only insured for two years with them. They gave us a phone number to ring for people to come out to us - they charge 66 call out charge. I cant believe that after paying for a guarantee and having a year left on it that no one wants to know. If you buy furniture from DFS dont buy the guarantee its a waste of money!!!
Apr 14th, 2023

Appalling! Sofa delivered in good time however upon installing the sofa we saw a hole in the side of it. We showed the installation team who took photos and said someone would be in touch. After chasing this up a week or so later the repairer came round and said he would have to order in the fabric and would be back in a few weeks. 3 weeks later again we chase to be told 17 weeks for the fabric to come in . 17 weeks!!! Kicked right off that our brand new sofa would be like this for pretty much 6 months. We were due to be called on the 17th of feb . Guess what no call again . Phone to chase . Week later still nothing. Received an email stating the material will be in by the 13th of march. Buy elsewhere. These cowboys dont give two rubs
Mar 13th, 2023

Knew what I wanted b4 I went so easy purchase. Sofa arrived in 5 weeks, way ahead of schedule. Very happy.
Mar 11th, 2023