DFS Manchester

If I could give zero stars I would. They gave the worst customer service I have ever had in my life. Signs everywhere in the shop promising chrismas delivery, didn't happen. Lost the footstool an unbelievable 3 times. They kept promising it would be delivered so I took time off work and never arrived. Sofa broke within one week of delivery! Kept being promised phone calls to rectify the issues that didn't happen. Called to ask to speak with the store manager and was told I would only be put through if I knew the FULL name! Was advised on numerous occasions they would call to discuss recompense when the foot stool had been delivered. It was ordered in November with guaranteed Christmas delivery and eventually delivered in April! Had to make numerous calls about the recompense that they promised to call me about. I was given just over 100 discount of a 2.5k order, do not buy off this company!
Apr 23rd, 2023

Apr 7th, 2023

Great choice in sofas. Friendly and helpful staff.
Mar 13th, 2023

It was a very bad shopping experience and I can understand that sofas can be broken during long and long transportation. When the staff installed the sofa, they also told me that they would send me a new part and it would take about 8 weeks. I can understand. After all, these products are imported from abroad. But until now, nearly a year later, I still haven't received new parts. During this period, I called no less than 10 times to urge, and every time the customer service would give me a time or time to deliver the new parts. Every time, I was disappointed and wasted my whole day waiting for the delivery without any notice. After this shopping experience, I do not recommend buying DSF products. First of all, we need to wait for a long time, and the good condition of the products cannot be guaranteed. Secondly, there is a problem in the connection between customer service and warehouse. It is difficult to ensure that we can get our products as scheduled.
Mar 13th, 2023

Well what can I say apart from being conned out of 2 cushions!! To be fair Matthew was a nice chap just needs to sort his barnet out , just did not make it very clear on what comes with the sofa. Hence 2 cushions down which they wanted an extra 50 for ?!? They didn't say or mention that during the buying process. As for Fabio he is a complete waste of breath and not even worth talking too!
Mar 6th, 2023