DFS Romford

Terrible after sale service from the Romford shop management, what a Joke!!! Buy sofa from here give massage every day to rise the flattened sofa. Avoid DFS after spending 4k plus receiving this service!!
Mar 15th, 2023

Staff is amazing. Guides you through all pros and cons of any product and how well it will fit in your house.
Apr 16th, 2023

Rubbish Quality! Rubbish Service as always by Romford DFS never trust DFS and their false promises that they take care of your sofas. DFS never recommended beaware of their false quality promises.
Apr 15th, 2023

I ordered sofa on 13th Feb with delivery time of 7 weeks. it's almost 9 weeks with no sign of any delivery. Sent email to customer services but no response even after 13 days. Tried using chat option on their website but chatbot simply redirects to their order tracker link and closes chat. Customer service number also redirects to order tracker link. There are no updates on the order tracker link in last one month. Planning to visit store and look for options to get refund. would never buy again from DFS. Worst customer service.
Apr 7th, 2023

Dont trust the fake reviews below. I bought a sofa which was faulty and had gaps in between and the cushions were saggy. I raised a complaint and someone came to inspect and told me that these are normal issues that every customer have and I should have been told in advance after which I was asked to speak to Store Manager who very rudely told me that they will not do anything nor refund and asked me to do whatever I can. I raised a complaint and took legal action after which they agreed to refund me minus the 10% charge and asked me to pay 10% charge so they can refund me. After paying that i have been chasing them to refund me and they have been constantly lying that the refund is issued and can take time to process. I involved my solicitors again after which they told them that there are errors in their system and this can take time to refund. All their sofa are made in China not UK and this was told by their Manager who said that there can be minor issues when they are made as they come from China. I would recommend buying sofa from anywhere except DFS. Please go and check their facebook complaint groups where thousands of people have complained. Dont waste your hard earned money here just because you can get them on finance.
Mar 26th, 2023