ScS - Sofa Carpet Specialist

Zac (from Doncaster) was helping Rotherham branch today was great. Helped us with the decision Advised what sofa is best Even got us a great deal. Very polite Very happy with our purchase Thanks Zac
Jan 31st, 2023

Cortonwood branch Tried to charge me double the price they added loads of extras without asking
Dec 25th, 2022

Can't express how much you should avoid this branch. I would give 0 stars if I could but it doesn't allow it. We received a faulty sofa (manufacturing fault) and was told by customer service at head office that we could select a different sofa if we wanted as a replacement so we went here to try and resolve the issue rather than trekking out to the crystal peaks branch where we bought it from. We walked in and was greeted by a blonde woman asking if we knew what we wanted, I told her the situation and instantly, the mood changed. As if she didn't want anything to do with us, she grabbed what I can assume was her manager to ask but they went away from me in hushed voices which was extremely rude. She then said we could have a look around. We saw one which we liked so we went back downstairs to try and reorder the sofa. The same lady that greeted us turned her back to us and completely ignored us, instead offering coffee to some other customers. Managers and store employees walked straight past us, completely ignoring us leaving us standing there like lemons. We grabbed an elderly lady and asked if we could order the sofa to replace the faulty one and she just laughed at us and just said "I don't know". After this we just walked out absolutely appalled from the service we just received. It is absolutely unacceptable and I will be putting in a formal complaint into head office about this. Staff that are ready to jump on on you when you're buying but want absolutely nothing to do with you when you have a problem which has been resolved by head office and a simple reorder was needed. Absolutely disgusted.
Aug 19th, 2022

I would highly recommend this store. Lynn (Rotherham) was so helpful and guided us every step of the way. Nothing was too much trouble. The store itself was clean,tidy and well presented. Thank you for your co operation, I look forward to my new settee. Merry Christmas
Mar 1st, 2022

Absolutely hurrendous experience with scs we've been treated so bad we ordered our furniture in December should have delivered in January, finally received on 4 th of march, in mean time scs loaned us a broken table not fit for purpose we phoned Andy Rotherham branch as it was layed on my dining room floor for 3 days ,he never got back to us so my partner had to go to b&q and buy the stuff to fix it as no one was getting back to us, we was told then our furniture would be coming into the store on the 12th march and we would get a delivery a few days after only to receive another email then saying it was going to be the 25th , so I rang to speak to Andy to get palmed off again this situation was very distressing I have a terminally ill brother and my anxiety is really bad and I was looking forward to our new furniture which turned out to just cause me more stress they arranged a delivery date for the 27th I had a day off work and I needed to pay my final balance but need to speak with Andy first so for 8 days in a row I rang him he never returned my call and my delivery got cancelled so I lost a day's pay for nothing, only to have to have a delivery date of the 4th of April booked another day off work and it finally arrived 1700 dining setg so damaged it's beyond belief I have a collection of pictures at this point iv had to go off sick from work as I just can't take anymore,no one cares no one want to know you've took our money and just left us I'm dealing with so much with my brother it's just tipped me over the edge.
Jan 13th, 2022