Sofology Cannock

After only owning a 2 Canterbury sofas for 7 months its bobbled, frayed and looks years old. Its been looked after and not misused. Customer services responded saying it has been concluded this is the natural wearing of the fabric used to manufacture this particular range. Not once were we told that the quality was this poor the sofas would barely last past 6 months!
Apr 6th, 2023

Mar 29th, 2023

Not Happy with our 4000+leather suite. Furniture we recieved is sub standard in comparison with the store suite. Within 6-7 days, it looks as thoug a heard of elephants have walked over it. Store managers are trying to help. We are waiting for an assesment, and will add another review once that has been done.
Mar 10th, 2023

lovely selection of lamps, coffee tables and sofas
Feb 20th, 2023

The showroom is just fabulous, and the range of suites is amazing. The assistant Lynne was was very helpful and extremely knowledgeable. The service was attentive, rather than pressure focused. We did spend around 2 hours there. In the end we picked a sofa that was entirely different to the one we came in to look at. To be honest it was a enjoyable experience, and we came away happy and confident in the company. The reason we gave only 3 stars was the 1,500 one star reviews on Google. These reviews really panicked us, and we considered cancelling the order. But guess what, you cant, unless that is you want to incur excessive cancellation charges of up to 40%. Well nobody is going to take that kind of hit. All the complaints seemed to be about delivery times not met, and damaged sofas. I know you can refuse damaged goods under the sale of goods act, but its all added stress and angst. After paying 4,000 you expect a good and competent after sales service. Im keeping my powder dry and waiting to see how it goes with us. The star rating could go either way, I just hope its the right direction.
Jan 16th, 2023