Wales Health & Medicine

Julie doesn't know what she's talking about when it comes to their product range.

This surgery needs a serious investigation from Betsi Cadwaladr. The level of service is disgusting. How can they loose patients medical records who have been patient wi ... more

This surgery needs a serious investigation from Betsi Cadwaladr. The level of service is disgusting. How can they loose patients medical records who have been patient wi ... more

Forgot to refund me ignored my emails for weeks. Your response is not true, you allowed me to order a product then you said only pharmacies can order this, then didn't re ... more

The communication skills on reception needs to be looked at.

It says the pharmacy should open at 09.00 but 10 past nine people waiting in rain and the pharmacists inside are still busy conversing with each other and the last of th ... more

Park House Surgery, as far as Doctors' Offices go, is stella. There's seats, so you can sit down, if you want to. There's like, a crazy contraption of interconnected wire ... more

I've been with the doctors nearly 3 years I've never known a doctors like it the receptionist need to learn more about depression and anxiety they also need to learn man ... more

Extremely poor comunicaton. Between wards and relatives. Promise to call you with any info. Waiting from before Easter. Unable to answer fairly basic medical questions. ... more

Doctor Ding! Best new Doctor we have had in surgery for a long time. Time for everyone

This place is a perfect example of how terrible some GP surgery's have become in the UK. Doctor who is very reluctant to actually do his job and see patients. He wants ... more

it's not the ritz hotel but you get what you need...food, bed, medicine, healthcare professionals. lovely private garden outside. could do with some money spent on it to ... more

Never pickup phone. Do not bother to dispense medicines stating come tomorrow and always excuse of lack of time. Poor poor pharmacy.

A consistently professional, kind and supportive team of incredibly understanding and authentic staff, we are lucky to have here at Hafod. Thanks for all the positive ene ... more

awful products, avoid this company.

I can never get through on the phone. Between these and Cornelly surgery I am considering changing surgery in an attempt to get a better service.

Not a bad service for somewhere so busy, but they have got my prescription slightly wrong a few times. I dont know what all the the friendly staff, great customer service ... more

These receptionists need to be kept on a short leash, they really do need to be trained in customer service or find a job they are happy in

What an absolute joke. Waited 30 mins on the phone in a position of 4 people, just to get an emergency appointment, only to be told they have no appointments available an ... more

This was a good dental practice a few years ago, but it is utterly awful now. The receptionist is rude and lazy. I have spent an hour on hold, 40 minutes of which was tel ... more

This must be the worst pharmacy in Cardiff, staff do not acknowledge you, all they do is chat down the isle where the medicines are kept, they are so under staffed and th ... more

Disorganised, scruffy, chaotic, slow. Awful service.

Coming from a different surgery, I have recently moved to the area and changed to this centre . The receptionists are amazing , the doctors are great. Of all the times I ... more

I do not recommend registering here. You cannot make an appointment to be seen by a doctor. They say that it is not possible to reserve an appointment in the future and ... more

On hold for over an hour to get cut off. Great doctors

I have been in the area for a year now. I have had a number of appointments in that time and I can truthfully say that I have received nothing but good care, and very hel ... more

Only given one star, because Ive had to. I would have given zero stars. Im sick to death of them always getting my repeat prescription wrong. Usually order my repeat pres ... more

The amount of information that you have to listen to initially is absurd and people will just switch off and become frustrated. The phone isnt answered promptly. In fairn ... more

I've had mixed experiences here to be honest. At the latest appointment, I felt the doctor was being very dismissive, and basically told me to go private! I am with BUPA ... more

The receptionist Julie was very rude.. I was in terrible pain and she thought it was not an emergency. Please do not share your illness with her. Talk to the doctor

no appointments available... the portrait of a broken country...

Reception staff are rude, you don't get any appointments and they don't have the phone on in the morning to book a same day appointment. Been told to wait over a month fo ... more

Dr Moore is useless, Dr Williams excellent, Dr Perry (Lord lucan) Great. Aimee & Katie in desk excellent but Chloe a jumped up kid. Reason I left.

The doctors and nurses are fine - the trick is getting to speak to one. The system they have for booking appointments is atrocious, and is clearly failing on all sides. T ... more

I cant speak highly enough of the surgery in Killay. Weve been with them for 25 years.I usually use Killay, but sometimes go to Sketty. I think theyre an excellent practi ... more

Never answer the phone then when you call in person for prescription they tell you to come back the following day, no way, I've been ringing for 3 days I want my tablets ... more

They NEVER answer the phone

Lloyds chemist was a great chemist at one time but I have noticed that they are getting useless. They close early, they close now at 5 and that's when I finish work, as I ... more

Very ignorant staff. Terrible service and professional liers. Told me that my prescription was not ready as they just received it from the Doctors, but I dropped the pres ... more

I gave my repeat prescription in a month ago and even filled in their repeat prescription form again only to be told yesterday that it hadnt been done and the driver hadn ... more

Called from nursing home for medication enquiry, they didn't picked up, tried 45 times

Awful customer service, time and time again staff are rude or unconcerned.

Lloyds, although extremely busy, always helpful. Especially Sophia who goes above and beyond! Thank you for all your help dealing with medication queries on behalf of two ... more

The staff were polite enough but they never seem to have much stock. Several times I've called in with a prescription to be told they don't have it in stock and there's ... more

Absolutely useless. 1 star is 1 star too many.

Disorganised chaos! Was meant to receive a text update saying nicotine replacement was in to collect. No text, and its Friday on my last patch. Partner went up to collect ... more

Good service

They are 0 stars. They agreed with the mother to lie to me about a very serious issue involving my daughter. DO NOT TRUST A WORD THEY SAY

Difficult to get hold of, calls never returned. Odd set up, think Acorn Antiques. On a positive note, there is total consistency in the quality of service like all other ... more