Wales Health & Medicine

It says outdoor exercise equipments in the board. It is merely some poles bars and net! Disappointing! Could have much better given the spaces available and newest outdoo ... more

Got to be the most unprofessional treatment I've ever experienced and one I won't be repeating.

The best in the surgery. By a looooong shot

Always great the member of staff and nurse are amazing people thank you

Shocking service I've had nothing but trouble with my prescription for the last 6 months.

My review is based only on the extremely rude and abrupt receptionist.

My father became very poorly whilst residing in a local care home and sadly passed away. The care, compassion and prompt attention that Dr Rehman and Dr Shamas showed my ... more

Great surgery. Ive never have any issues booking appointments and our Dr (Dr Baker) is so empathetic and lovely. Parking is sometimes tricky but other than that the facil ... more

We were visiting Wales.and i work up with excruciating lower chest pain ,as a male i held on till i realised that his is not just about me.A ambulance was called out for ... more

Really pleased with the demonstration even after 20 minutes I noticed the difference and I felt so much better for it. Many thanks. Rodney

I feel devastated had two crowns fitted not cheep and it was the worst experience of my life I cant bite when I chew I bite my cheek food catches in top of my crown and ... more

Stock advertised on the website is no longer stocked. However the staff are friendly and considerate.

Called in because I'm looking for a light weight scooter for when I go on holiday. There wasn't a great range of scooters on display and definitely nothing that suited my ... more

Its got the potential to be brilliant but as others have mentioned, it is desperate for a face lift. The coffee bar area is like a train station waiting room, the gym equ ... more

Shocking treatment couldn't get my son a appointment in the doctors being told to do e consult. The e consult was saying he needed to be seen, for a receptionist to tell ... more

Utter shambles, unless you are on the death bed they don't care

Utter shambles, unless you are on the death bed they don't care

Excellent place, nice, clean, staff were lovely.

Rudest receptionist I've ever had the displeasure of dealing with, I've heard it from three different people but experienced it for myself today and my goodness, she's is ... more

Awful dentist just before covid i had all the my top teeth drilled dont know why and he was drilling away and missed and hit another tooth my god i flew out of the chai ... more

Friendly, quick and efficent in the minor injuries unit. Phoned up, had appointment slot, assessed, x rayed and done in less than an hour

Doctors and nurses are faultless but receptionist are not helpfull, grumpy, rude and talk as if they are running out of time. Need to work on mannerism and employ people ... more

Can't get through on phone !

Tried to get an appointment for weeks. Could never get one. Dont waste your time.

Needed a hip replacement urgently, lady on reception couldn't do it. Not happy

Very disappointed with the services and lack of compassion I this surgery. The receptionists think that they have made it in life and that they have the authority to talk ... more

Doctor are good but the one receptionist are rude she don't knw how to talk to patients she should not be there

I think this is a fantastic doctors surgery I have always found the reception staff polite and very helpful, every time I have had needed to speak to a doctor they have c ... more

Tried to register our 7 month old daughter to this GP as weve moved out the area boundary from our previous practice. My girlfriend called up and was asked to bring in an ... more

Helped me out as I was working in Brecon...away from home. Fast response

did not provide any help

Disgusting practice. Esp, Radu Gross, I'd like to give him some dental treatment

Organised chaos! In the queue when they opened at 2 pm. There were six or seven people in the queue before me. Some were going to wait and some were going to come back ... more

Consistently bad. Ive tried putting scripts in two weeks in advance but they are still never ready on time and often really rude and unhelpful. Have run out of important ... more

Service is ok but i don't know why they bother having a telephone as it NEVER gets answered, one morning i must have rang at least 50 times without one pick up so decided ... more

I called the pharmacy to ask if my medicine is ready for collection at first no answer then someone answered asking me who are you? , while I was talking she hung up the ... more

45 minutes to wait for a prescription. How hard can it be to put some tablets in a box? Ridiculous. Pharmacist was rude. Sort it out Boots Prestatyn.

There is no customer service whatsoever in this pharmacy after using the repeat prescription service it is always me phoning to see if it's ready but can never get throug ... more

Staff randomly called me saying I had a job interview and they emailed me, they had not. But even if I had applied, after the attitude and shortness I received on the pho ... more

Nearly ended up dying because of this surgery and its lack of help in a diabetic emergency, beyond useless and deserves to be closed down- apart from a very select few st ... more

Fantastic service from senior receptionist Jackie and the doctor I had my appointment with, Thank you

not even had the chance to try the service. Tried to call numerous times over 5 days. No answer, just an answerphone asking me not to leave a message. hmm???

Sorry for having to report this but care from this surgery extremely questionable especially given the seriousness of hard fought for diagnosis of serious illnesses.

Close it down.

Fantastic Surgery. All staff are very professional and approachable. Hayley leads a dedicated team of administrators. The Doctors and nurses are second to none.

Professional service,welcoming atmosphere and very friendly staff.

Made an appointment for 7:10pm and on arrival the place was closed with no one answering the phone. After a trip was made in the wet and cold.

Been going to this branch of Sheppards for the llast 15 years but after today no more, I was outside at 9.00 this morning to drop off my Prescription only to wait until 9 ... more

Not good an experience. Never have all meds in stock. Always too busy to produce prescription when handed over the counter.