Wales Health & Medicine

After working here for a year, I left because I wasnt paid for the classes or hours I covered, several times. After leaving I have endured so much abuse! The owner has th ... more

Don't understand the bad reviews for this chemist. I couldn't manage without their ongoing support. Always a positive experience. I have found Staff pleasant + caring + w ... more

All staff, have always been pleasant & helpful. Drs have been very good, & the nurse was lovely when I had a blood test. It is a busy practice, & phone lines do get busy. ... more

100% totally broken!!! Not sure there's anybody who has anything good to say about this surgery anymore! Its so sad for the elderly, they don't stand a chance. 4 times I ... more

Good luck getting an appointment

A good chemist amd nice staff

Terrible customer service. Really slow. Very rude staff. I now use another local chemist. This one is horrendous.

The doctors are all right if you can manage to get an appointment - but the system for that is absolutely ridiculous. The receptionists tell you to call at 8am in order t ... more

Any possibility to see my GP not for me and for my children during illness...hot line NHS was more useful

Staff and medics very friendly and cooperative.

Phone is off most of the time

A totally unhelpful chemist. My wife has to take specific medication and our doctors surgery has closed unexpectedly. We were told by 111 to contact this pharmacy as they ... more

It's a very good GP practice. What I love about it is that you're not kept hanging on the phone for someone to answer it for an hour. I usually get straight through on th ... more

I filled out the registration forms for myself and my husband several times. I am pregnant and my wife is sick and our house is a little far away. However, I traveled the ... more

I took a prescription into the shop at 4pm on a Thursday. No customers in shop. A few members of staff to be told it wont be ready til Tuesday. Went in on Friday at 5-3 ... more

Very good service.

Booked online and recived confirmation email. Had a short day at work rushed to the given address. Guy was not in. Could have been am admin issue, but no appolise. Bad bu ... more

I took a prescription into the shop at 4pm on a Thursday. No customers in shop. A few members of staff to be told it wont be ready til Tuesday. Went in on Friday at 5-3 ... more

tried calling at 8am to see if any appointments were available and it just said the queue was full and try again later. tried doing this loads didnt get through.

I find all the staff helpful and when I contact them. If I need to see a GP this has not been a problem.. I wish it was the same process as before covid unfortunately th ... more

Absolutely useless doctors and the receptionists have absolutely disgusting attitudes. Only good people there are in the warfarin clinic the 2 ladies in there we saw are ... more

Update: Wow! How wrong I was!! They didnt do as they promised, and so no hospital referral occurred. I have for the past three weeks suffered hell from a bone AND sinus i ... more

Doesn't even deserve a 1 star. Due to not provide the service that was advised. Failed to do dauvhters referral due to apparently not having my name or number, which they ... more

Just terrible...... The women front of the Pharmacy was dressed in a fluffy coat and couldn't smile if she wanted too. She stood there and didn't even smile or say hello. ... more

Critical: Communication, Professionalism, Quality

It was OK, Certin staff need reporting for unprofessional 'care' . Favoritism is rife. It's a shame.

Staff are totally useless and can never answer a simple question. The practice manager needs to get their act together and sort these staff out.

Lovely and friendly staff who work so hard. I had handed my prescription inside the box. I had no message to let me know when its ready to collect. After two weeks gone b ... more

Poor service here. They forgot to request a repeat prescription for me which left me without meds for a week last month. Went today to pick up meds for my daughter and ar ... more

Just waited for over 40 minutes on hold to enquire about an appointment and still didn't get through...

I moved to this surgery 10 years ago and to be honest its the best. They always try their hardest to accommodate you. Dr Rao is one of the best. I see lots of negative co ... more

5 years ago I visited about my mental health. I was told that I was only 17 and it couldn't be that bad.he did nothing ro help. It was very damaging and It took me years ... more

Bought omega 3 capsules in store for 13.50 only to find latter that Boots are selling the same online for half price. What a rip off. Let the buyer beware!!!

Julie the Practice nurse is fantastic. Has been a great help to my Mum.

Really really bad service. They dont want to help customer.

Absolutely TERRIBLE. They lie, lose prescriptions, and the waiting times are soul - destroying!! Should be reported to the health board.

Loverly receptionist and all the staff are lovely , always happy with the work carried out proffetional

They don't like answering their phone

Really very poor service.last 8 days trying to make an appointment when I call 8am saying call on afternoon at 1:45. When I call afternoon saying call next day morning.. ... more

Awful. You will get passed from pillar to post by the rude receptionist. Takes ages to get through on the phone and when you do they palm you off anyway. Doctors are amaz ... more

Left my mother who is very poor health with 0 medical care!!! Now my mum has been rushed to hospital three times because there doctor's either refuse to help her or simpl ... more

Would not even give them a star diabolical service. Would not recommend!!!

Worst ever there almost 3 employees there at all time most times closed and when there open your waiting for so long Online said they closed at 5.30 on a Saturday but wh ... more

200 dials from 8am to 8:am to get GP appointments no lucks

They kicked me out of the surgery for bad behaviour when i had a mental health relapse. This is discriminatory. If someone has mental health problems, their brain isnt wo ... more

Unable to obtain prescription meds

Good service

How can you monthly meds be given to the wrong person, when they ask you for your address.. 5 days no meds now.. so glad I used my mobile phone to call them as I have a r ... more

Not open on a Sunday.