Wales Health & Medicine

Took my prescription in yesterday. Left it overnight to collect today. When I arrived. It wasn't ready. Waited 20 minutes for them to put it together. Surely it shoul ... more

Contacted for blood tests to be done. Very prompt service, very experienced diabetic nurse. Quiet peaceful ambience . Plenty of parking space. They also provide the form ... more

I've been trying to get an appointment for 2 weeks. Every morning from 8 to 9, I call and the line is busy. If I call after 9, they tell me to call early in the morning a ... more

the worst GP ever seen including staff

Never get through to the phone.

Impossible to get through at all. Have had to come off my medication as I had no way to order repeat prescription. Horrific. Don't know whether to go private or try anoth ... more

This dental practice goes the extra mile to fit you in. Does not over treat. referred me to oral surgeon very promptly when it was necessary

No one answers the phone, No email address for complaints, Refuse to pull out a rotten tooth and suggests a crown, cancels 2 appointments for the crown without discussing ... more

Staff work hard too deliver a quick and efficient service

Used to be good but now there is a staff shortage damaging their service and I end up going to Boots across the road

Very supportive GPs and quick responding to the ask my GP requests.

Waited for nearly 2 weeks for them to come and quote me. I called them to confirm the appointment and they said they could no longer do the original date/time. Reschedule ... more

Awful customer service. Rang at 8.30am as I was told to, the message says your call is important to us, which it obviously isn't as I was promptly disconnected twice. Hav ... more

Three terrible experiences. Bought some crockery and the gentleman serving me broke one, then told me I could have it half price after I said i didnt want it anymore. I s ... more

Sancta Maria was such a lovely hospital for my procedure. The staff from my consultant down to the ladies after recovery were fantastic and constantly making sure I was o ... more

By far the worst pharmacy I have ever used in my life. My Wifes medication is never ready when I go there to collect it for her, there always seems to be some sort of pro ... more

Very good advice and care every time.

Honestly so rude one Chinese looking lady, i understand everyone has a job to do, the practice donot belong to your father you need to check your tone, who do you think y ... more

Very rude and slow receptionist and I've also found your responses to other poor reviews very rude. You apologise but then try to pass the book. You must employ smarter r ... more

Absolutely fantastic care company, my mother is a very independent 90 year old lady and I was nervous of how she would react having been in hospital for 4 months. The ser ... more

Poor. My mother is in dire straits and still no doctor is able to give a proper diagnosis. Just tells her to rest and take pain killers, what an absolute joke.

ALSTEAD UNBELIEVABLY RUDE ARROGANT AND OBNOXIOUS !!! Phillip Alstead was called out to attend my mother as she has a form of dementia and had been screaming all through t ... more

Want to balance these negative reviews! I phoned for an appointment when I knew I needed antibiotics and was called back later in the day by a GP who discussed my symptom ... more

By far the worst pharmacy I have ever used in my life. My Wifes medication is never ready when I go there to collect it for her, there always seems to be some sort of pro ... more

Trying to get through to the doctors is a joke any time of day, I dont get why it always takes so long for them to answer? The staff I speak to is always lovely.

I was at this clinic 4weeks ago. I went there to pick up a form which I submitted the following day. We already have NHS number and the receptionist promised to get back ... more

I dont understand how they just can't pick up the phone it's ridiculous! I've tried 2 days now to change an appointment..I'll turn up late and if they turn me away I'm go ... more

The service was bad 2 days ago no welcome some staff are friendly and some staff have bad customer service the new staff they have got bad customer service, this place ha ... more

The reception girl is very bad and very rude. She is the worst ever. She is the one who made me change the clinic. I do not advise anyone to register here. It is the wors ... more

load of crap fully booked up for 3 months

Absolutely disgusting service, they have stolen my money and not given my prescription. they then emailed saying they would refund me and 2 weeks on they have still not d ... more

Absolutely useless surgery no chance of ever getting appointment i been ringing every morning for last 2 weeks 70 -80 times until they finally answer & say all appointmen ... more

Trying to get through to this surgery took nearly 60 mins and then someone answers who was very unprofessional and needs to be retrained..I managed to speak to the doctor ... more

Has the basics that you will need

Son died after several calls heart pain, so many excuses. BEST TO DATE. IN THIS TRUST TO WARRANT BLUE LIGHT RESPONSE YOU NEED CEASE BREATHING, NO SURPRISE THERE ONLY , I ... more

Awful doctor,bordering in negligent

Part of the NHS regardless what they claim. Hence why they have the Betsi Cadwaladr UHB tag also. And why the title NHS Complaints Advocacy is amptly named too....corrupt ... more

Started using daceys 6 to 7 years ago. After many pairs of afos and shoes.they are still manufacturer a pair that can be used

Phone lines not open until well after 8:30 a.m., I don't mind being placed in a que but to have an automatic message saying the person you have called is currently busy i ... more

I have been with this practice all my life and have never been disappointed until now, I was on the phone for 2 hours being told I was next, and then after 2hours they hu ... more

Staff at this surgery don't care about you your health or anything. I phoned for 3 days to get any appointment. On the third day I said it was an emergency. The doctor wh ... more

This gp surgery is so dangerous. Complete lack of compassion from nurses and reception staff. Impossible to get a appointment, always told call back tomorow call back tom ... more

The absolute worst! Never experienced anything like it. Went in and got my son antibiotics turns out they gave me 1 of 2 bottles this pharmacy is 20 miles away from me (o ... more

Made an appointment for 7:10pm and on arrival the place was closed with no one answering the phone. After a trip was made in the wet and cold.

They do not care for people, nor are they qualified. Go private.

Staff is great, always very nice, but all the time I go to collect my prescription is never really ready. After I order from GP i try to give a good week before go for co ... more

An excellent service. The staff are very polite they go out of their way to fulfill your prescription making sure your happy and also offer delivery to you door on a day ... more

There all sat in the back room chatting drinking tea I've witnessed them just put the phone down or they just ignore it an watch it ring.. If u manage to get through expe ... more