Beacon Centre for Health

Oct 5th, 2022

Impossible to get through at all. Have had to come off my medication as I had no way to order repeat prescription. Horrific. Don't know whether to go private or try another surgery.
Jun 3rd, 2022

Well I must say, I got further than being on the other end of the phone, I actually made it to the waiting room today! Alas, that is as far as I got. Appointment was made, in the morning with Dr Jones for 12.15pm. I arrived at 12.05 only to be still waiting to go in at 13.05pm. Whilst waiting I was the only person in the waiting area for 15 minutes, even asking the receptionist if they had forgotten about me. For half an hour I waited with nobody going in or out of the doctors door apart from student doctors. Eventually I asked the receptionist to cancel the appointment as I needed to be else where. I received a text from Dr Jones about 20 minutes after leaving apologising and asking me to take photos of my psoriasis, send them over and she would ring later to discuss the matter. It is now 7.10pm no call received still suffering with my condition. You can make your own mind up if you think this is neglect/negligence for a patient wellbeing. The surgery needs a complete overhaul. Why can't they go back to the way it was before covid, making appointments without triage
Jan 6th, 2023

Brilliant service and the doctors and nurses were awesome they kept ne reassured when I was feeling anxious.really can't thank them all for the help they gave me.
Jun 1st, 2022

The worst reception Ive ever witnessed . They never ever answer the phone and I was forced to to travel in my ill state to confront the receptionist and as I stood outside ringing them I watched as they ignored my call for several attempts . Beverley I believe her name is and as I approached with the phone in my hand to challenge her on not answering my call I was met with attitude and rude behaviour A terrible practice and should be investigated by a governing body .
Feb 23rd, 2022