Danescourt Surgery

I was at this clinic 4weeks ago. I went there to pick up a form which I submitted the following day. We already have NHS number and the receptionist promised to get back to us within 24 to 48hrs its been 4weeks now no call from them and I have been trying to call but always busy. I have a todler with me in the house but they don't care to call or book an appointment to see him.
Apr 11th, 2023

Worst doctors surgery Ive ever come across. Staff are unhelpful, make you feel like your not worthy of a doctors appointment and just generally unpleasant with no care or sympathy given. AVOID AT ALL COSTS. Just generally no care in the treatment they give their patients-I never ever go to the doctors and wouldnt if I didnt think it was needed.
Apr 9th, 2023

I cant thank all the team at Danescourt From the receptionist to the GPS especially Dr Hardy and Dr Embrey. They have helped me so much with my health issues of the past couple of years.
Mar 31st, 2023

Save yourself the hassle and register elsewhere if you can. Since the merger with Caerau Lane and acquisition by the Tarian Group the surgery has gone downhill They'll do anything to avoid seeing you. And will claim they've returned phone calls they haven't. I had a C Section and called to request pain relief. I missed the call by milliseconds as I couldn't move as quickly as normal - they knew I'd had a section so you'd hope they would be understanding and maybe try again. But no.I phoned back and was told that the doctor would try again later. Come 5pm still no call. I called and spoke to reception again who said they had tried again at 2.45pm that afternoon. There were no calls to my phone and nothing in my call history. My phone call wasn't returned again after the chaser and nothing the next day either. I ended up paying for a private GP consult via phone with a company called Tap GP. They also refused to replace my B12 after a 0 result in pregnancy. The doctor outright told me that as he didn't order the bloods he didn't see why he should and that he isn't funded to do so! After much back and forth and many calls to my midwife I ended up having to go to the Heath every other day to get it done! I've now moved to Fairwater Health Centre since my newborn arrived as I honestly didn't want to risk having to get help for her. The service there for both her & I since has been very good.
Mar 28th, 2023

I rang Danescourt surgery and got through at 8.15am and was told doctor would call me. Have been waiting 8 hours and no call back yet. Much prefer old system.
Mar 11th, 2023