Riverside Health Surgery

I have been with this practice all my life and have never been disappointed until now, I was on the phone for 2 hours being told I was next, and then after 2hours they hung up on me, appalling so disappointed with the way they treat people.
Mar 17th, 2023

The new receptionists / staff are extremely rude with no respect for the patients. They think that they own the business and they can do what they want. These staff should not get a public job. They have no comminication skills. I am going to file a formal complaint to NHS and I am going to talk to my local MP regarding the practices of this centre. This surgery needs a proper investigation on management of this establishment. The doctors and the nurses are just fine if you can get through the rude staff.
Jan 9th, 2023

This is an absolutely ridiculous place, I cant believe something can work like that in a civilised country. Had to discount my SSRI treatment after 4 years as my regular doctor unexpectedly went to the hospital and this GP practice would not pick up the phone after over 400 CALLS. I was told that coming there in person isnt gonna change anything. Another time, when my other condition started getting worse and again, of course I couldnt get a hold of them, I went there in person as an act of desperation and again, when I asked if I should go to A&E or maybe just wait till my minor infection spreads and actually becomes dangerous, I was told that everybody has the same chance of getting an appointment. Any authority in this country should be embarrassed, this is just humiliating. Ruin NHS, force working class to pay for the private services, let them get sick if they cant afford it. It will take you far, be proud of your capitalist country.
Apr 30th, 2023

I have been a patient at this surgery for give or take 30 years. If you are a patient here, please please please LEAVE and never look back. First and foremost, the reception at the front desk, Nesta, Tahira and Jane; absolutely rude and disgusting on the phone, they have zero respect, bad manners and they think they are the doctors giving you orders on what they think is best for you. They are receptionists, and do not possess the qualifications of a doctor to be giving any advice, the practice manager is as available as it is to get hold of air, so how are you supposed to complain to make things right? I have requested a form to be filled out just so that I can get my fit to work form filled in, a 5 min job for a doctor, but no, their procedure for this takes a whole entire week, and have the audacity and nerve to charge us for this? As if we do not pay enough taxes for this useless service from them. The doctors apart from Dr. Tuma are absolutely useless, they have bad attitude, no empathy or regard for yourselves, which more or less is definitely a hazard to your mental health and general well being. Honestly, this centre needs to close down or have an inside out review on this run down place. I am literally in shock as to how they are still running all these years.
Mar 5th, 2023

Sack the staff Manager!!!immediately !!! Emergence unbearable pain issue today's -told to get in touch with them chemistry for medication as doctor would not get up from his desktops as he wanted to watch the rest of his Fishing video on the YouTube -pretending to work !!!The Staff Administrator Here needs to be replaced Immediately !!! She is clearly not doing her job .Why are we paying tax and wasting our health service on wages for such Childish , Hostile Extremely Transgphobic and Homer-phobic Reception Staff who puts there own Hughty Power trip egos before Patients Safety & Wellbeing . Scary to think off the more elderly patients Who need help and who will be receiving in in-correct information like I have today. Told Doctor advised that I call . From .Reception Disgusting service. just had a reply claiming that its not the doctors that I'm complaining about . that this is the health centre . I have now shared all the receptionist complaints on this page ( many many RECEPTIONIST COMPLAINTS ABOUT THIS -HEALTH CENTER WITH THE HEALTH TRUST AND THE COUNCIL !!!
Feb 25th, 2023