Sheppards Pharmacy - Aberdare

Best chemist in Aberdare there always busy but always have time for you and chat if you need some help with medical information. Best place to go if your giving up smoking they have helped me big time iv gone from smoking 30 or more a day to 2 in morning. Big thank you to the staff they worked very hard when covid was in lock down never went with my prescriptions.
Oct 8th, 2022

Apr 28th, 2023

Been going to this branch of Sheppards for the llast 15 years but after today no more, I was outside at 9.00 this morning to drop off my Prescription only to wait until 9.10 for them to open even though there were many people inside just talking, by the time they did open the door there were 15 people outside waiting to get in, I then had to wait another 15 minutes inside waiting to hand my prescription in for collection later even though again there were many people standing around behind the counter just talking leaving just one person serving customers. I returned at 12.10 to find a queue outside and the staff were operating a 1 in 1 out system only no one was allowed in again I and many other customers had to wair outside. Eventually I did get to the door and a very rude person asked me what I wanted I told her I was picking up my medication after giving my name and address she slamed the door and I had to wait another 6 minutes before she returned to the door with a bag of medication and told me ther were a number of items owing and I would have to return in a few days to collect them when I told her this seems to be a regular thing she snatched the bag of medication back and said in a raised voice dk I want her to return all the items and I could go to another pharmacy I took my items back and asked for a missing slip she again slamed the door to return in a further 7 minutes with the slip. I have never ever seen such poor Customer Service in all my life and will never use this Pharmacy ever again once I receive my missing items.
Feb 12th, 2023

Jan 26th, 2023

I collected a prescription in this chemist earlier this week (I normally use aberaman or cwmaman) while I had no problem with my own service I did overhear the lady pharmacist and another staff member talking very rudly about a customer on the phone. After the phonecall ended the staff member said to the pharmacist "its not as if she's 100 she's only 69 she just can't be arsed can she" really no way to speak about any customer never mind an elderly person who was clearly struggling to get to the chemist in person!
Oct 18th, 2022