Meddygfa Penygroes Surgery

Mar 1st, 2023

Fantastic service from senior receptionist Jackie and the doctor I had my appointment with, Thank you
Jan 24th, 2023

Terrible organisation. Very rude reception staff, to the point where they are aggressive. Most of the doctors are arrogant and useless at their jobs. They can't do simple things right and seem to hate people who are disabled.
Dec 30th, 2022

2nd day rang 30 times from 8am finally got through at 8.35 appointments all gone told to go to A&E
Dec 8th, 2022

Edited to add: The 5 star review below mine is written by one of the receptionists, so should not be taken as accurate. Absolutely disgusting treatment of patients, from reception to GPs. After many a terrible experience, today's has been the final straw. The main GP is the worst doctor I've ever experienced, but worse still are the reception staff, who are rude and seem to enjoy denigrating sick people. I am on long-term, regular medication as I am disabled and have multiple physical and mental conditions. Every, single time, without fail, there is an issue with my prescription. Missing tablets, incorrect medication, prescriptions not being put through etc. I dread to think how much time I have spent on the phone trying to get the medication I need. It is absolutely not rocket science, so I am unsure as to where the receptionists have learned their roles. When you dare to ring to find out why your medication is missing (again) you are treated like the lowest of the low. Not as an ill, vulnerable person who suffers constantly, but as a worthless sub-human who does not deserve proper medical care. It is appalling that disabled people are treated this way. I would like people to know that Wendy, the "senior" receptionist has today informed me, that despite putting two prescriptions in, in plenty of time, and running out of a medication yesterday that you cannot just stop taking, that I am not a priority. I could tell you who is, but I'm pretty sure Google wouldn't let me. If disabled people, in agonising pain and distress, are not a priority when it concerns such a simple job as signing a correct prescription, this is extremely concerning and it is no wonder the NHS is where it is today. The only people worth speaking to are Dr Ellis-Williams and Dr Price, who are excellent GPs. It's a shame that the rest of the staff bring them down so much. The reviews say it all.
Dec 14th, 2022