Nootts Pharmacy

Disorganised chaos! Was meant to receive a text update saying nicotine replacement was in to collect. No text, and its Friday on my last patch. Partner went up to collect after calling in advance to check it was ok. Was told yes over the phone only for my partner to be turned away at the pharmacy saying there was no one there to dispense the prescription. Was told that Monday would be the soonest we could collect. All weekend with nicotine replacement. The level of stress caused by this pharmacy has been enough for me to return to smoking. Also was told that may course was nearly coming to and end, even though I am neurodiverse with ADHD and have been told the usual time frame does not apply to me. Her words .... well this is what it says in black and white. Zero compassion. I don't know what's happened to this pharmacy, but it has gone down the pan since moving to Well.
Mar 14th, 2023

Thought service would improve since Well took over, but as usual, I can have my prescription as theres no pharmacist licensed to dispense it for the 3rd time!! Will be writing a conplaint
Mar 3rd, 2023

This pharmacy failed to provide urgent and serious medication to a customer leaving them in a potentially serious situation over the Christmas period 2022. This is totally unacceptable and very dangerous for the individual concerned.
Dec 30th, 2022

So sad to see member of staff on there own struggling with massive queues and asking for help from back of chemist and no one prepared to come and help. Queues are getting worse.
Dec 30th, 2022

Both my wife and I have had recent experiences of having to queue outside for ages, only to find that they haven't actually got out prescriptions ready. Final straw for me was a member of staff popping out to natter to one of her friends, when they had the mother of all queues waiting outside.
Dec 27th, 2022