mydentist, Quay Street, Cardiff

This was a good dental practice a few years ago, but it is utterly awful now. The receptionist is rude and lazy. I have spent an hour on hold, 40 minutes of which was telling me I was number 1 in the queue, and yet when you walk into the practice the receptionist is sat doing nothing. If you dare to have a complaint about the service being given, the receptionist will (no matter how polite and respectful you are being) either hang up on you if you're on the phone or bark at you to "stop arguing or you will have to leave the practice". Oh, and if you want to complaint to the practice manager, you can't, because they don't have one. This practice should be closed down for the good of society. EDIT: I would like to add that, as you can see from the response from My Dentist, they simply don't care about the terrible serice they're offering. They don't even care enough to even read the reviews properly. They've told me to contact the practice to speak with the practice manager - but the practice doesn't have a practice manager, so what would be the point? The practice is, apparently, run by the receptionists - at least one of whom is simply useless. To be clear, my 1 start review is absolutely in the correct place. This practice is an utter disgrace.
Mar 16th, 2023

The reception girl is very bad and very rude. She is the worst ever. She is the one who made me change the clinic. I do not advise anyone to register here. It is the worst.
Mar 16th, 2023

I have booked with the hygienist twice. Taken 2 mornings off work. Had 2 reminders before both appointments. Only to get cancelled 30 mins before hand! Bearing in mind I've booked these like 6 months in advance. I'm self employed so it's costing me money. With no explanation. The dentist i use in the practice is very good. Always on time, polite and helpful.
Feb 19th, 2023

I called the Quay Street branch this afternoon to clarify if a pre booked hygienist appt I had scheduled for next week was indeed taking place, after receiving a text message on 5th Dec advising me that a 2nd pre booked hygienist appt I had booked for 14/6/23 had been cancelled. I was greeted by an extremely rude receptionist, someone I dont believe I have ever had the (displeasure) of speaking to up until today who advised that my hygienist appt next week had indeed been cancelled because they "now only have 1 hygienist working on a Tuesday". With this in mind, I asked if I would have been notified of the cancellation but receptionist didnt seem to have the answer. In fact, she didnt seem to have many answers... When I enquired when the next available hygienist appt was, I was told it was not until May. I was also told that their "policy had changed 2 weeks ago" and that it was now mandatory for a deposit to be taken for any treatment booked. For a scale and polish I was told a deposit of 35 would have to be paid to secure the appt. Not knowing if myDentist would end up cancelling on me again, and keeping my 35 until they were able to offer me an alternative appt I attempted to get more information from the receptionist on why they had brought this in. Again she couldn't say. All she could say was if I want the appointment I have to pay and hung up on me. After heading straight to Google reviews, its clear to see that this place has gone downhill and has fallen by the wayside considerably. It never used to be run by complete and utter idiots that dont seem to have an ounce of basic manners between them. I have now taken my private custom elsewhere to a dentist that has a string of 5* reviews and has been recommended to me by friends that also attend.
Dec 24th, 2022

Be careful. The receptionist is dangerously incompetent. My appointment with the dentist for an NHS perio treatment was cancelled because the suction was not working. I called to rearrange and instead she booked me with the privet hygienist. I missed an important meeting to receive a treatment I didnt sign up for (when I booked the receptionist told me that the only available appointment was on 6 December or in March!!!), not to mention that I had to pay 48 for it whilst on maternity leave. When I told the receptionist that I was supposed to see the dentist and that there was a mistake with the booking, she told me that they dont make mistakes with the appointments. Very inappropriate! I am really disappointed.
Dec 11th, 2022