Scotland Banking Services

Because the locked card has been communicating continuously, the online customer service asked me to check the ID offline and specifically indicated that it was this bran ... more

Staff are top notch,but the place is never open when you need it to be!>:(

Served by a young woman chewing gum? Seriously?? So unprofessional.

Under dire circumstances , the ladies were so helpful in completing a transaction . Thank you .

Ive been waiting over a week for a call back from the fraud team after my card was blocked. Locked out of my account, locked out of online. No one at Tesco Bank can tell ... more

Not enough staff

Terrible customer service in this Bank. They have forgotten that the money in your account is yours, not theres. Once I empty my account 30 years of banking with the TSB ... more

Always get a decent service when doing my banking business, mostly use the self service and coin counter and always seem go in when not busy.

Me and my dad spent over an hour with Precious sorting out his complicated card issues. Her service was fantastic. So patient, friendly and efficient. Nothing was too muc ... more

RBS closed all small village branches and consolidated into the bigger town branch. Now this doesnt open until ten, closes before five and doesnt open at weekend. So basi ... more

Needs to be open 2 days a week

(Translated by Google) We felt very comfortable straight away. The accommodation was really impressive. The high rooms and the beautiful furnishing style appealed to us r ... more

Switched accounts wish i had stead where I trusted. On line banking is shocking

long queue had important stuff to deal with but had to leave after waiting 25 minutes, terrible place lack of staff

Not helpful one girl very rude I'm 75 and asked for help never got it

Very disappointed in this bank and the app!.. was fine yorkshire bank.. errors with apps customer service get passed to several different people on phone not good enough ... more

Never open enough!!!

Horrendous customer service, absolute miserable jobs worths

Went into get cash out my account because still not got my new card been waiting long before Xmas only to be told that there is an issue so cant get money out over the c ... more

Went in to deposit some bags of money into account was told they don't do that on a saturday. Told me to go to post office next door ? Why would I do that when I am stand ... more

Absolutely staff are ignorant and fo not help you at all, I removed most of my money to royal bank of Scotland, bank of Scotland next door, yes asking for passpor ... more

Might want to add on website your closed on a bank holiday!!! Rather than saying your open!!!

Critical: Professionalism, Quality, Responsiveness, Value

When exchanging money the employee dropped them on purpose and tried to steal 10 by keeping one of the notes on the floor. After me reminding him the amount he smiled at ... more

Long queue, 40 minutes wasted only to find out they have no Fifties British pounds to exchange from Scottish

Online banking not working so I had to wait 50 minutes to be seen by someone

Today (29/11/2020) at around 4 PM the person at the counter tried to quite literally scam my wife and her friend for over 5. Obviously, that is a tiny amount, but would ... more

More requirements needed for the public of wick,42 miles round trip to thurso for speaking face to face

They are making it so so so complicated just to speak to them over the phone OMG had to wait 30 min

Joke of a place ,3 times i had to tell them i wasnt using self service ,then i was told they didnt no when the check they took from me would be in my account, just do you ... more

Dreadful customer service - employee was very unprofessional on the phone call and did not resolve my query.

You should update the opening times, its shown as open 0930 to 1400. Travel into city and its closed !!! Whats the point of advertising that the brach is open when its no ... more

The cashier with glasses and red hair refuses to try cache anyones cheques in this seems to be a rescue ring problem and they dont do anything about it

Was in to set up mobile banking, faultless service & the staff members were patient & professional to run a couple of oldies through the steps to set it up.

Horrible rude staff totally unhelpful refused to cash my check for invalid reasons

Completely appalling from the moment you enter the branch

They are worst.. Please Record their calls.. they do lie A LOT

Efficient for everyday use as payment and good free MasterCard card. And really efficient the day I've lost my card to send it a new one. But unfortunately not possible y ... more

I find it horrendous that pre-ordering your currency doesn't guarantee that the branch will have any currency to issue out. Even though I've made a reservation for the cu ... more

Critical: Professionalism, Responsiveness

I have been going to this Marks and Spencer Bureau de Change for many years. Today I went along and I showed them my driving licence and my passport and I even gave them ... more

I work 08:30 to 5pm, Monday to Friday, close to Falkirk Town centre, however I am unable to go to my RBS branch, due to their opening hours. I must visit the branch to de ... more

Popped in here to open an account and the girl told me to do it online. Just lazy ignorant staff. Opened an account with tsb in shettleston who were happy to help.

TERRIBLE

The ATMs are open but the branch has a sign up confirming that it is temporarily closed

Preston cooper is my soon l ma your dad is Charlie Parker