Royal Bank of Scotland

Always get a decent service when doing my banking business, mostly use the self service and coin counter and always seem go in when not busy.
Dec 30th, 2022

No queue. Friendly helpful staff
Sep 13th, 2022

My own branch of RBS was closed in Bishopbriggs a few years ago (to few customers! )as was Possilpark. I do my banking online but I had a large amount of cash in notes and a substantial sum in 2 coins to deposit, so my only option to visit a branch is Kirkintilloch or West Nile St, I attended Kirkintilloch place was empty but someone at coin Deposit still breezed by me , anyway explained to teller I have a sum of notes to deposit and the aforementioned coins, she said the coins would need to go through machine as they didnt have a business till ! I said I was ok puting through a few hundred quid in silver through machine but not a substantial sum of 2 coins , so basically a bank that cant take coins as they have no storage facilities for same ! You couldnt make it up ironically the RBS in Bishopbriggs had a business teller which took coins, defo changing bank stuck with RBS for too long they are terrible my wifes Bank of Scot branch in Bishopbriggs is half the size more helpful and has a business teller.
Aug 22nd, 2022

Staff very helpful as usual
Jun 27th, 2022

Waited in the queue for branch opening. On opening we were all questioned as to why we were there. I explained I was paying in my sons birthday money and had his account number and sorting code (this was his branch) I was turned away because I didnt have his bank card or a pre printed pay in slip. I can understand them not giving out that information but I had it and just wanted to pay in. It means another trip, another queue and today it means giving up my lunch break at work to go due to their useless opening hours.
Jun 13th, 2022