Scotland Banking Services

RBS ranks near the bottom in customer satisfaction polls. This is why. On entering, you notice there is a long queue to the right. Up at the back wall, behind individual ... more

Worst experience of my life

Went into bank to open account for my son. First of all was ignored even though bank was empty and the 3 staff were gossiping. Asked to open an account for my son, was as ... more

What like about the bank is has free cash machine thats about it. Just typical bank in same standard banking brand.

It's a cash machine, enjoy

Not the most welcoming branch and poor customer service resulting in 2 trips to the bank by myself due to lack of care and ending up with non circulatory coins! I had ju ... more

Won't be using this branch again!! I was there for around 2 hours for checking my identity card and in locking my account...at last, they didn't do anything for me and I ... more

Worst bank will not help you with anything.

Absolutely brilliant staff!.. great little bank,, really helpful and friendly,can't fault it. Amen.

The man at the door was talking over us and wouldn't even let me in to ask a simple question. He didn't listen to my enquiry and kept repeating the same response which di ... more

The BOS are clearly skint and don't seem to prioritise the Shawlands branch at all. Extremely understaffed and always queued no matter what time of the day. Albeit some o ... more

Absolutely % shocking customer service over the phone !!

When your a victim of fraud they dont pay out.

Great friendly, efficient staff

Travelled to branch today only to find out that the only teller position is closed on a Tuesday. What a pointless branch.

Great staff, very helpful.

People are friendly good service

Its no use at all if you phone the number for Arbroath TSB to be told to go online banking. I dont bank with this company . I wanted to know what was the highest interest ... more

Amazing help and understanding from staff. Couldn't fault :)

Dumfries Barclays closes at 2pm not 4:30pm It is open but the counter is closed and as there is no automated paying in machine you cant do anything in the branch you coul ... more

Can't fault any of the staff had a few hiccups but been rectified

brilliant helpful staff took so much time and trouble today to ensure an urgent charitable donation reached India despite difficulties with incomprehensible Indian regul ... more

Once again superb service from your staff this lunchtime. Every time I go in they're helpful, courteous and nice to speak to. In person service wins over online banking a ... more

(Translated by Google) You need to know. Bank now doesn't work here. It doesn't exist At the moment, there is no bank at this address or even anywhere else in the city. ( ... more

Handy

DS SA

Hopeless! Asked for an appointment to open an account - sorry came the reply next appointment will be sometime in November!! So much for customer service!

Turned up today to pay a credit card bill to find the branch closed with a note stuck to the door proclaiming it was closed until further notice. Nothing on the website. ... more

appalling place will never step foot in this bank again ..disgusting customer service ..staff nasty and rude

Small branch

Bad experience, I'm on vacation in inverness, every time I send money through WesternUnion, the attendants say that the system is offline, I realised that they do it beca ... more

When you try and phone the branch you are put through to a robot at a 0345 number who can't understand that you want to speak to someone in the branch because they did n ... more

Very friendly staff

Got good customer service

The Staff are helpful and kind. I have personal experience of Craig and Ian, and both are very professional and exceptionally helpful. The bank has a cash point inside an ... more

Great bank staff cant do enough for you all helpful

Huge Thanks To Nikki Within The Premise. She made what could have been a stressful situation so simple, easy and straight forward. Customer service top notch. Keep up t ... more

Was I. Hamilton branch today and staff were very friendly. Ewan who served us was exceptional. He was kind and attentive and is a credit to the bank. I will recommend thi ... more

Cannot fault this bank, the customer service is very good, always friendly staff ready to assist if required.

I am so glad I do not bank here. I found someones TSB bank card and have spent HOURS trying to report this to a branch both by the chat and telephone facilities. Impossib ... more

I went into the branch to open a credit card account , first of all I was told an outright lie that you have to do it on line when I challenged this he said its easi ... more

Good all round

Friendly staff

Absolute joke trying to get through to this place. Could be an emergency that you need to lift money and they'll not answer the phone! Doesn't matter if you check their o ... more

Counter closes at 1400 despite branch being open til half 4. Some woman is then "helping" you use the machines, why doesn't she just jump on the counter and be actually u ... more

I went in to apply for a new account and they told me to go online like Ive been trying not getting anywhere and after I left the bank they locked my account even though ... more

Lovely staff

Could not be nicer ,thanks very much Joanne all the help with my account. What I seen the other staff were all helpful n friendly