Scotland Banking Services

Found the staff to be very helpful in Euro exchange..and in advice in possible purchase of a watches....

Levern Union is excellent in customer service I congratulate to whole team who are doing a great job

Bad experience no response to my email. I put money towards my loan expecting it all to go to that but some of it went into my shares that I did not authorise. When I pa ... more

26 years of excellent service from top class management and staff.

Great Service! I am grateful to become a member and i wish them a succesful year ahead! I just applied for a loan after i joined and i got approved! that was amazing!!!

Local friendly post office

It is a bank... what else should I say or add?

The polish fellow was rude when I enquired about the signet rings,he hustled me past the 14 carot ones like I couldn't afford to buy them, and instead of staying with the ... more

Staff were on hand to help out with showing me how to use the cheque deposit machine. Shame it's closing soon

Had to exchange euros back into pounds and was served by Colin. He was very chatty and genuinely seemed interested when asking me about my holiday.

Positive: Quality

very good serves

Always friendly and efficient!

Very handy location, nearby parking good for disabled parking and access Clean Well laid out Staff are very helpful and really do go the extra mile I cannot recommend thi ... more

you waste of time with this bank

Needed help opening new account in branch, a young guy called Max was super helpful and efficient Big Thank You

Nick was so kind and helpful, even though I walked in right before they closed on a Friday. Thank you for making it a nice experience!

I went in to upgrade my account to a student one. The man helping me was Manny. He helped me to make a student account and went above and beyond to help fix up my main ac ... more

Can't get into the app to do a bank transfer so go into the branch and they won't do it because the first and last name were initials not names and I'm 100 percent sure I ... more

Great service.

Would have given 0 stars if possible as this branch is terrible. So infuriating its the only one we have here because its a disgrace. Currently only open 3 days a week fr ... more

I had misplaced both my cards ,my ready cash & my Virgin money account card, I received both my cards but no sign of my pin,s for 9 days and when my PIN numbers did arriv ... more

Been a Barclays customer for over 30 years but I must say the service is rapidly going down hill, especially the Aberdeen branch. Went in today to transfer money from one ... more

Just a terrible bank. Not open on Saturdays, so you have to book time off work to go in. When you do go in, there are only two kiosks open at any time, if that. So you st ... more

Regretfully this branch is only open 17 hours per week. It is always closed for lunch, and doesnt open past 16:30 in the afternoon. Also, no Saturday morning opening. Thi ... more

Staff very friendly and helpful.

I wish they had staffed counters instead of just machines. I tried to pay in bank notes and it swallowed the notes then wouldn't give me my card back. A member of staff h ... more

Bought a bundle of jewellery and was offered a fraction of the money I paid for it just a few months later, and I mean a fraction, go somewhere else to sell your gold, yo ... more

Been here twice first to open an account and then again to fix it as it had a problem and both times i received excellent customer service especially by Paul who helped m ... more

Queues out the door , pay in machines eat money and you then need to get someone to sort it and hang around, why the workers allowed this is beyond me. Have a person behi ... more

Very friendly, helpful staff but now that Virgin has taken over, shutting at 4pm and not having a 24 hour telephone banking service staffed by humans as used to be the ca ... more

I'm stood at a line of 9. In your bank at 12.42. Only one person in bank. You would think a bank that claims to be customer focused would leave more than one person on ... more

Shockingly bad bank

Your website states that the Elgin branch is open until 13.30hrs on a Saturday.Because we no longer have a branch in Buckie I had to travel nearly 40 miles round trip onl ... more

Lovely cashier but long wait annoying ..need more staff to cut down waiting time

Many thanks to Benn and Nicola for all their help and support. X

Virgin money Dunfermline

Staff are very unfriendly and don't or interested in assisting old and new customers there frightened to get out there seats and not assist any customers thinking strongl ... more

Opposite Debhnam

Recently I left my bank card in hole in wall at Mitchell bank of Scotland. Next day I went to ask what to do when this happens. Been a customer for 25 yrs + so ass ... more

It took a bit of time to get served in this branch but when I did eventually get served the lady was very polite and very helpful in helping me with my account and my pro ... more

No Teller on a Saturday morning to deposit cash. What a Joke !!!

Would rate 0 stars if I could,unhelpful staff and broken machines. I went here today to exchange a 20 note from an atm at asda and the woman at the till would not exchang ... more

Always helpful in bank. online app is fast and easy to use and understand no problems so far, very good.

Easy people to deal with

Short hours opening . Utterly disgraceful RBS!!!

The staff are friendly highly experienced and very helpfull to all. Its a shame the building itself lets the staff and customers down

THE BANK THAT DONT GIVE CHANGE EVEN FOR A GIFT..JUST CLOSE IT !!!

Friendly helpful staff. pleasure to use as a customer.

Absolutely horrendous bank. Smarmy manager, very unhelpful to boot! Bank switch about to happen.