Royal Bank of Scotland

Queues out the door , pay in machines eat money and you then need to get someone to sort it and hang around, why the workers allowed this is beyond me. Have a person behind a desk to deal with, instead of someone loitering over your shoulder when you're using machines,or lurking at the door making you feel uncomfortable when you go in. Mental !
Feb 1st, 2023

Place is an utter shambles. The self serve machines to pay cash in NEVER WORK. If you want to wait in a line to cash your hard earned money in be prepared to stand about for an hour (that I dont have) for one person that works there to deal with everyone. If youre going to have the cheek to charge people to pay their money in and get rid of people workings the desks and have more self serve machines in at least update the technology that makes them work.
Nov 4th, 2022

Always dread going to this branch but today was the worst, only 1 person in front of the queue when i eventually got in, took 55 minutes to withdraw some money, fully understand the need for security checks but to take almost an hour to withdraw is an absolute joke!!
Apr 5th, 2022

Me and my partner went to go cash a cheque and the queue was huge outside waited atleast 10 minutes to get in, staff were polite and helped us deposit the cheque and it only takes 2 days to cash a cheque
Mar 20th, 2022

Tried to deposit a cheque through the machine, which went out of service. Waited over 30 minutes for them to get it back for me then got sent back to the end of the very long queue with only 1 cashier. Takes an hour in the morning to pay in a cheque here, avoid!!
Nov 28th, 2021