Royal Bank of Scotland

Mar 31st, 2023

Oct 31st, 2022

Opposite Debhnam
Sep 30th, 2022

We had a great experience at the bank today,even though they were very busy the staff took time to help everybody.We had to transfer a large amount of money and the assistant took great pains to make sure we weren't subject to fraud,this made me confident the transaction was carried out properly. thankyou.
Feb 17th, 2022

Was sent a gift box of sweets and chocolate to apologise for a wait! I am transgender and have recently legally changed my name, when I went into the Dunfermline branch to change my account details and get a new debit card I was met by lovely, trans friendly staff who referred to me by the correct name and pronouns for the entire experience. Admittedly, the process did take about 40 minuets but during that time the staff talked me through what was going on, made small talk, and were just overall very polite and professional. Two days later, I received a box of chocolate truffles and a gift box with various chocolates and sweets in the post, with a note from the bank apologising for the wait I'd had earlier that week. Me and my Mum were totally stunned! A huge thank you to the RBS team and the wonderful Lorna Madden, who personally signed the note.
Jan 30th, 2022