The Royal Bank of Scotland

Needed help opening new account in branch, a young guy called Max was super helpful and efficient Big Thank You
Sep 30th, 2022

Staff are pleasant and helpful. They could do with more tellers actually helping rather than greeting you at the door and offering water. Nice touch but not really what we come into the bank for. I left feeling accomplished. And very welcome ;)
Aug 8th, 2022

Staff very helpful either face to face or on phone. Have time to listen to issues. Automated phone answering an unmitigated disaster. If you don't answer the automated question correctly it continues to interrogate with no solution. Then gives you 7 options none that suited my query.
Aug 5th, 2022

I recently lost my mother. I went into Bathgate Branch to close her account and inform them. I handed over all necessary documents. I was informed by the branch manager that I wasn't executor of my mum's estate,even though I had a letter from my 82 yo uncle handing over the rights to myself. The manager was rude, abrupt and told me anyone could have written this letter and wouldn't accept it. Bathgate is attrocious
Jun 2nd, 2022

Absolutely hopeless! Regular queues around the corner when all other banks in Dalkeith you can just walk in. Directors of RBS should be sacked as they are so out of touch with what is happening in some branches. Very sad as Royal Bank of Scotland used to be the best banking company in the UK! How the mighty have fallen!
Apr 19th, 2022