Virgin Money

Virgin money Dunfermline
Sep 30th, 2022

Very helpful staff.
Mar 21st, 2022

In branch today can't understand why they only have one tellers position Which is not acceptable. I had to use the teller due to the nature of my business, long queue and moved very slowly. The staff in branch are good and helpful but dealing with a poor product since changing to virgin. I feel sorry for them it's not their fault. Get more teller positions in and that would help, also you should never have closed the Rosyth branch. Maybe time to change banks.
Dec 30th, 2021

Absolutely dreadful customer service. Nearly two hours on the phone and because they have not updated my details in the correct fields on their computers I could not be identified accurately. Waited 56 minutes on the phone to speak to a human then they decided to put me through to someone else. This person constantly went on to I think a teams chat for advice and then could not progress anything as all the details on their system were inaccurately stored. I asked to raise a complaint and have been put in to another wait queue with no idea of when I will speak to a human. If this is Virgins idea of customer service dont bother investing your money in it, it has been absolutely hopeless!!!! I wouldnt even give it one star!
Aug 2nd, 2021

Went in today to discuss transfer of an ISA to a different bank, as I had sent a transfer request twice by mail and Virgin had failed to make the transfer or even acknowledge the request. Advertised times online and outside the bank state the bank should be open, however on my arrival today it was closed. Another event of poor service from Virgin Bank. Cheers.
Jul 23rd, 2021