Bank of Scotland

The lady in the branch was very friendly, efficient and helpful. She explained how the process would be carried out and ensured I was satisfied before she completed the transaction.
Jul 26th, 2021

Would rate 0 stars if I could,unhelpful staff and broken machines. I went here today to exchange a 20 note from an atm at asda and the woman at the till would not exchange 20 into coins because I was not a bank of Scotland member.I have had better experiences at other Bank of scotland branches and staff have been more helpful and exchanged money no bother.
Dec 15th, 2022

I will not go back to this bank again. You can see the racism in the face of an old woman who works there. She is racist in her eyes and she has no experience in dealing with clients.
Sep 30th, 2022

As another reviewer pointed out, I felt like a burden, not a customer about to make this bank a lot of money. There was no one on the counter when I arrived, and it took a few minutes before anyone arrived - even then, the 2 girls that did arrive thought it more important to have a conversation. Once I was finally seen, I was given a look of disgust just for being a walk-in and saying I'd willingly wait for a prolonged period of time. Felt like they made excuses to try and get me to leave
Sep 8th, 2022

Good
Jan 17th, 2022