Scotland Banking Services

What has happened to RBS, today your representative didn't know where Tranent and Haddington was, was couldn't spell or pronounce East Lothian and provided the wrong inf ... more

absolutely disgraceful BE OPEN LONGER!!!!!!!! please

Shocking staff need trained i customer service

High Street bank

wouldnt let you park in the car park which is quite ridiculous as my elderly grandparents struggle to get in without parking. just because some people park there because ... more

Been really grateful of the help Ive had over the years.

I was in branch today and Sophie (I believe, with blonde hair) was so incredibly helpful! Cant thank her enough

Friendly staff allow pledges on item(s) on a decent rate, it's really a cheap loan.

The staff as always helpful. Good social distance in place

Great and fast service.

Good staff who have to cope with a lot. Glad it's still there as website no use /not updated and online options don't work.

Great service today from Dave. He was very helpful thank you.

Poor Poor

Detail info and very polite

Needed money changed quickly and anya was the most helpful person ever. Amazing service

Saskia went above and beyond helping me in the bank today. Thank you so much for everything you did. You're a STAR for sure.

Very helpful staff who see to your needs quickly.

(Translated by Google) This is where British pounds are taken out. (Original) De aici se scoate lire englezeti.

(Translated by Google) Googooga (Original) Googoogaga

Extremely lomg waiting time to access counter

Went in without ID to order statements for my account and the woman completely dismissed me and told me theres nothing they can do I explained I could show my online bank ... more

Just putting change into account

It's brilliant place to go

Good, went at a quiet time

The new staff is very good much better than the last ones who were helpless and hopeless. Well done

Staff very unhelpful. Website suggests child savings account must be opened in branch and no mention that an appointment is required for this until you get there. Inconve ... more

I like to do my banking face to face.I have used this branch for over a decade. Great staff so helpful and obliging. Thank you for the great service

Staff are very friendly and helpful

Ok easy to get into parking is a nightmare bus stop short distance down road center of town. I have had a notice that from August 2022 this branch will be closed they are ... more

staff are a joke wouldn't accept my cash had to go to the town branch who accepted it no problem

The staff is really helpful. When I couldn't open my bank account online after many attempts, Mrs.Shannon helped me in opening bank account within a few minutes. Would de ... more

Great service an very polite

Tried online to open another savings account, computer says no. 2 hours 45 minutes on telephone banking agent failed to open another savings account. Told to go to branch ... more

The bank service is not at standard.

I have always found the bank to be well run and all the staff are consistently helpful and always very friendly. My only criticism would be the short opening times, but I ... more

Very handy bank. Have to work around opening times but saves so much time hassle and miles. Staff are all very friendly and more than happy to help. 10-10

It was calm, cool and collected when I visited. Got what I needed, quickly and left.

I wanted pound coins to be told they didn't have any. However they miraculously found some when I pointed out that I was in a bank !

Always find it a great way to save money for a rainy day

Brilliant staff and service

I visited Royal Bank of Scotland in St Andrews this morning. I was with my mum who has very bad eye sight and needs a lot of help. The branch manager served us and she we ... more

The manager was very helpful ,getting me sorted out when I lost my credit card I couldn't have managed without her help

Great speedy service as always

Very efficient

Recent mortgage application, We found this company extremely difficult to deal with. Extremely Awkward, Unhelpful and very slow to read any updated documents. Each time w ... more

Lovely friendly helpful service at all times

Brilliant bank

Always found the staff very helpful &curtious