Bank of Scotland

Nov 20th, 2022

wouldnt let you park in the car park which is quite ridiculous as my elderly grandparents struggle to get in without parking. just because some people park there because they are going to church shouldnt be a reason to justify closing your car park to anyone.
Oct 22nd, 2022

It was OK. Fairly busy but got parked, dealt with transactions and vanished
Oct 3rd, 2022

Good bank, really great staff. Very helpful
Aug 14th, 2022

I used to bank with the Bank of Scotland, but the service hadnt always been great. Recently though, we had no choice but to re-engage when dealing with my deceased uncles estate; which quite simply was appallingly handled. Not once, but THREE times. Not only did they make THREE errors on TWO different bank drafts for a significant five figure sum left to his nieces and nephews, they also forgot to sign it. Three times we tried to deposit their drafts at our bank, driving across town to do so, and each time we had to take it back to them because they bounced. On every occasion they then failed to sort it out in the manner requested, and blamed our bank who were requested to return the money to them. Even after asking for it to escalated to the branch manager, still no explanation or apology has been forthcoming. Their staff were rude and unhelpful more than once and we finally had to involve my 84 year old newly widowed aunt, having to ask her to drive across town to insist they did the transfer electronically. They finally did so for her, but despite us lodging a complaint in the branch, with HO Customer Service AND the bereavement team; who promised us wed be compensated (which they also told our bank) - they STILL did nothing. A month on, still not as much as an apology, not to us, or to my widowed aunt, or to my cousins who were promised their share weeks before they got it. We were forced to give up because the 20+ hours away from our own business was enough already. A utterly shameful way to treat a bereaved family!
Jan 9th, 2023