TSB Bank

Terrible customer service in this Bank. They have forgotten that the money in your account is yours, not theres. Once I empty my account 30 years of banking with the TSB will be over. Enough is enough.
Mar 6th, 2023

Staff are so rude & unhelpful
Jan 10th, 2023

Jan 2nd, 2023

Friendly and helpful staff
Dec 15th, 2022

I don't know if this branch's way of operating is the TSB standard but my last couple of visits here have left a bad taste in the mouth. Yesterday, I went in looking for information about opening a savings account for my daughter. I was told by one of the staff who I have taken to thinking of as bouncers to take a leaflet and scan the QR code where the information should be easy to find. The thing is, I like the idea of dealing with a bank and PEOPLE within it and I wanted advice. The message that I got was that they wanted me out of the bank ASAP. Similarly, I recently went into the branch to withdraw some money. I got past the bouncers and waited for 5 minutes in a line with one other person in it whilst 2 members of staff were floating a till and the 2 bouncers stood in the middle of the room with nothing to do. To cut a long story short, I didn't know exactly how much money I needed, but that it was an amount that had been transferred to my account that morning. I wanted the cashier to have a look at my account and let me withdraw whatever that amount of money was. The cashier told me what the balance was on that account (which was not what I asked) so I withdrew that. The cashier then commented, "You could have just done this at the machine, you know?" And I am sure he was right. But the fact is that I came into the bank, where he was being paid to assist people, for some assistance as opposed to standing at an ATM trying to muddle my own way through menus that I assumed he would be fluent in. Again, it felt like a successful outcome for TSB would be whatever gets you out the door quicker. Truth be told, if it wasn't such a hassle to change banks, I'd have left TSB years ago. Their online services are unreliable and their interest in personal banking is a thing of the past. My daughter's savings account will likely go to RBS/Natwest.
Apr 28th, 2023