Virgin Money

long queue had important stuff to deal with but had to leave after waiting 25 minutes, terrible place lack of staff
Feb 21st, 2023

Dec 30th, 2022

Very cross. Searched extensively online to find bank opening hours over Christmas. Nowhere did I find notice that the Dundee branch (or any other) would close early on Friday 23rd and it certainly wasn't in the list of bank holidays. Trying to telephone customer services for information was a joke. I gave up after half an hour waiting. Arrived at the bank at 12.40 to find it had closed at 12.30. An explanatory notice on the door told me so. Might I suggest that a notice on the door is not much help to people who make a long and fairly inconvenient journey to reach the only bank now available?
Dec 26th, 2022

WORST BANK EVER DEALT WITH. Fourteen weeks ago my Wife and I went in to move money from one account to another. We were met by a male employee who was unhelpful and rude from the onset. We were told that he was too busy serving customers to help us, I reminded him that we were customers. His attitude just proceeded to get worse, at one point whilst standing up he turned to me and said in an aggressive manner " HAVE YOU GOT SOMETHING TO SAY TO ME" I was dumfounded I told him his attitude was appalling he then aggressively turned to my Wife and accused her of trying to undermine him because she said she preferred to visit branch rather than online. We spoke to the assistant Manager who was no help. How they deem this acceptable service is beyond me. We made a formal written complaint to Customer Relations fourteen weeks ago but all we get back is that they are busy. It appears to me that Virgin either do not care enough to allocate sufficient staff to deal with serious complaints or they have that many they cannot cope. I have since emptied my Virgin account.
Sep 18th, 2022

Dec 18th, 2021