Royal Bank of Scotland

Switched accounts wish i had stead where I trusted. On line banking is shocking
Mar 26th, 2023

Was awaiting the bank opening one morning, it doesnt open till 9:30am however as I turned to go in I was told ok let me get the doors open! Rude and absolutely no need for it, I was instructed to use the machine which didnt work and continued to spit my cash back out. Why do you continue to encourage us to bank for ourselves? I pay for my accounts? So why cant staff serve me? Lo and behold I had to use a cashier anyway.. dont this the staff realise the machines are there to replace them, or maybe they do and thats why they are all sour faced and crabbit. I dont enjoy visiting this bank ever.
Mar 19th, 2023

Been in this branch often they gide me to what i want machine or counter & asked me if I'd like to see someone for advice with my money & arranged it the woman was very helpful
Sep 23rd, 2022

My disabled mum and I had the worst experience ever at this bank yesterday We have used the branch many times without problems before and always bring photo identification A branch manager treated us in an appalling manner and I will be writing everything that happened to us in a letter of formal complaint My poor mum was upset for ages We managed to get all our banking done at a different branch with wonderful understanding staff
Jul 13th, 2021

Poor service. Rude staff. Time to change banks i think.
Jul 31st, 2020