Shawbrook Bank

Dreadful customer service - employee was very unprofessional on the phone call and did not resolve my query.
Oct 2nd, 2022

Was signed up to Shawbrook when we upgraded our kitchen and at the time felt a little pressured by the salesman. Tbh we should have sourced finance from elsewhere. Took payment plan over ten years due to cost and when we looked at figures we where paying more than double what the kitchen was costing. So onto Shawbrook. No issues up until now as I paid my direct debit on time and never missed a payment even through pandemic. When I went to settle account I was asked where I was getting the money to finance this, told the chap that was no business of his. Account was duly settled in time and with enough notification to stop direct debit. Though and behold direct debit has been taken at beginning of month and after numerous phone calls I'm now 17 days on without having my money refunded. Not saying there not a great financing company but if I was to with old money it would effect my credit score so why can they hold onto my money???
Apr 22nd, 2022

Apr 5th, 2022

Best UK bank for customer services without a doubt. Secure messages are replied within a few hours, staff are extremely responsive and knowledgeable and phone calls answered in a matter of minutes unlike most other banks where youre hanging on listening to some rubbish synthesiser tune for 30 minutes. Cannot recommend them highly enough
Mar 9th, 2022

Jan 13th, 2022