Wales Doctors & Physicians

Very good service.

tried calling at 8am to see if any appointments were available and it just said the queue was full and try again later. tried doing this loads didnt get through.

I find all the staff helpful and when I contact them. If I need to see a GP this has not been a problem.. I wish it was the same process as before covid unfortunately th ... more

Absolutely useless doctors and the receptionists have absolutely disgusting attitudes. Only good people there are in the warfarin clinic the 2 ladies in there we saw are ... more

Staff are totally useless and can never answer a simple question. The practice manager needs to get their act together and sort these staff out.

Just waited for over 40 minutes on hold to enquire about an appointment and still didn't get through...

I moved to this surgery 10 years ago and to be honest its the best. They always try their hardest to accommodate you. Dr Rao is one of the best. I see lots of negative co ... more

5 years ago I visited about my mental health. I was told that I was only 17 and it couldn't be that bad.he did nothing ro help. It was very damaging and It took me years ... more

Julie the Practice nurse is fantastic. Has been a great help to my Mum.

Absolutely TERRIBLE. They lie, lose prescriptions, and the waiting times are soul - destroying!! Should be reported to the health board.

They don't like answering their phone

Really very poor service.last 8 days trying to make an appointment when I call 8am saying call on afternoon at 1:45. When I call afternoon saying call next day morning.. ... more

Awful. You will get passed from pillar to post by the rude receptionist. Takes ages to get through on the phone and when you do they palm you off anyway. Doctors are amaz ... more

Left my mother who is very poor health with 0 medical care!!! Now my mum has been rushed to hospital three times because there doctor's either refuse to help her or simpl ... more

200 dials from 8am to 8:am to get GP appointments no lucks

They kicked me out of the surgery for bad behaviour when i had a mental health relapse. This is discriminatory. If someone has mental health problems, their brain isnt wo ... more

Contacted for blood tests to be done. Very prompt service, very experienced diabetic nurse. Quiet peaceful ambience . Plenty of parking space. They also provide the form ... more

I've been trying to get an appointment for 2 weeks. Every morning from 8 to 9, I call and the line is busy. If I call after 9, they tell me to call early in the morning a ... more

the worst GP ever seen including staff

Never get through to the phone.

Very supportive GPs and quick responding to the ask my GP requests.

Awful customer service. Rang at 8.30am as I was told to, the message says your call is important to us, which it obviously isn't as I was promptly disconnected twice. Hav ... more

Honestly so rude one Chinese looking lady, i understand everyone has a job to do, the practice donot belong to your father you need to check your tone, who do you think y ... more

Very rude and slow receptionist and I've also found your responses to other poor reviews very rude. You apologise but then try to pass the book. You must employ smarter r ... more

Poor. My mother is in dire straits and still no doctor is able to give a proper diagnosis. Just tells her to rest and take pain killers, what an absolute joke.

ALSTEAD UNBELIEVABLY RUDE ARROGANT AND OBNOXIOUS !!! Phillip Alstead was called out to attend my mother as she has a form of dementia and had been screaming all through t ... more

Want to balance these negative reviews! I phoned for an appointment when I knew I needed antibiotics and was called back later in the day by a GP who discussed my symptom ... more

Trying to get through to the doctors is a joke any time of day, I dont get why it always takes so long for them to answer? The staff I speak to is always lovely.

I was at this clinic 4weeks ago. I went there to pick up a form which I submitted the following day. We already have NHS number and the receptionist promised to get back ... more

I dont understand how they just can't pick up the phone it's ridiculous! I've tried 2 days now to change an appointment..I'll turn up late and if they turn me away I'm go ... more

Absolutely useless surgery no chance of ever getting appointment i been ringing every morning for last 2 weeks 70 -80 times until they finally answer & say all appointmen ... more

Trying to get through to this surgery took nearly 60 mins and then someone answers who was very unprofessional and needs to be retrained..I managed to speak to the doctor ... more

Awful doctor,bordering in negligent

Phone lines not open until well after 8:30 a.m., I don't mind being placed in a que but to have an automatic message saying the person you have called is currently busy i ... more

I have been with this practice all my life and have never been disappointed until now, I was on the phone for 2 hours being told I was next, and then after 2hours they hu ... more

This gp surgery is so dangerous. Complete lack of compassion from nurses and reception staff. Impossible to get a appointment, always told call back tomorow call back tom ... more

Staff at this surgery don't care about you your health or anything. I phoned for 3 days to get any appointment. On the third day I said it was an emergency. The doctor wh ... more

There all sat in the back room chatting drinking tea I've witnessed them just put the phone down or they just ignore it an watch it ring.. If u manage to get through expe ... more

The worst. Want you to call at 8 to make appointment but you try 347 times and still cant get through! Have been dialling non stop for an hour and twenty this Morning and ... more

Absolutely shocking. I always wait over an hour to get through and it either cuts off or I'm told to ring back the next day. Then the same thing happens. I have health co ... more

Appalling attitude towards mental health, would give 0 stars if I could. Left my schizophrenic friend without medication with no warning of this even being a possibility, ... more

Whole system is very frustrating

Moved to this area in June and had to use this doctors surgery, its awful the app doesnt work half the time and when you ring they tell you its emergency only? Isnt a hos ... more

Useless doctors that dont listen or care about your input. Needlessly suffered SO much at the lack of empathy and duty of care that this practice offers. AVOID AVOID AVOI ... more

Very Ignorant practice manager and awful doctors

I've been trying to book an appointment for my daughter and reception advised me I need to call at 8 am on the day. I've been trying to call since 8 am lines were busy fo ... more

shocking service can not get past reception if the receptionist's think it is non emergency. They do not involve doctors, they decide. I am getting worse, can not get to ... more

Registered with this surgery a few months ago and its been a nightmare. Very rude staff. Calling for 3 consecutive days and each time was told a doctor would call me but ... more

Polite staff

Can anyone help me and tell me where you can find doctor's appointments website? Apparently there is on internet, choose a day and have a visit. Because phones, and even ... more