Wales Doctors & Physicians

Doctors and nurses are faultless but receptionist are not helpfull, grumpy, rude and talk as if they are running out of time. Need to work on mannerism and employ people ... more

Can't get through on phone !

Very disappointed with the services and lack of compassion I this surgery. The receptionists think that they have made it in life and that they have the authority to talk ... more

Tried to get an appointment for weeks. Could never get one. Dont waste your time.

Needed a hip replacement urgently, lady on reception couldn't do it. Not happy

Doctor are good but the one receptionist are rude she don't knw how to talk to patients she should not be there

Helped me out as I was working in Brecon...away from home. Fast response

I think this is a fantastic doctors surgery I have always found the reception staff polite and very helpful, every time I have had needed to speak to a doctor they have c ... more

Tried to register our 7 month old daughter to this GP as weve moved out the area boundary from our previous practice. My girlfriend called up and was asked to bring in an ... more

Nearly ended up dying because of this surgery and its lack of help in a diabetic emergency, beyond useless and deserves to be closed down- apart from a very select few st ... more

Fantastic service from senior receptionist Jackie and the doctor I had my appointment with, Thank you

Sorry for having to report this but care from this surgery extremely questionable especially given the seriousness of hard fought for diagnosis of serious illnesses.

Fantastic Surgery. All staff are very professional and approachable. Hayley leads a dedicated team of administrators. The Doctors and nurses are second to none.

Zero accountability from the reception staff with little to no remorse. On one of the many instances of poor service, I was told that I would be receiving a phone call fr ... more

Waited 18 minute to be answered just to be told the the form in put in a month and half ago was lost and I have to fill in another one and wait another month for the info ... more

You cant call this a GP Practice its not fit for purpose

Never answer the phone and when the do they are no help at all

You struggle to get an appointment

Appealing service. I have to take a day off work each month now just to order my prescription because they do not take phone calls anymore even though my pills are life o ... more

Dirty and very skanky location inside wasnt the best and I have to share the fillers but I could see how many ml there was and said the was only half before the put it in ... more

Really poor service hardly can book an appointment or speak to a doctor place is getting worse pharmacy staff at Wells Sharon is racist

This surgery needs a serious investigation from Betsi Cadwaladr. The level of service is disgusting. How can they loose patients medical records who have been patient wi ... more

This surgery needs a serious investigation from Betsi Cadwaladr. The level of service is disgusting. How can they loose patients medical records who have been patient wi ... more

Park House Surgery, as far as Doctors' Offices go, is stella. There's seats, so you can sit down, if you want to. There's like, a crazy contraption of interconnected wire ... more

The communication skills on reception needs to be looked at.

I've been with the doctors nearly 3 years I've never known a doctors like it the receptionist need to learn more about depression and anxiety they also need to learn man ... more

Doctor Ding! Best new Doctor we have had in surgery for a long time. Time for everyone

This place is a perfect example of how terrible some GP surgery's have become in the UK. Doctor who is very reluctant to actually do his job and see patients. He wants ... more

These receptionists need to be kept on a short leash, they really do need to be trained in customer service or find a job they are happy in

What an absolute joke. Waited 30 mins on the phone in a position of 4 people, just to get an emergency appointment, only to be told they have no appointments available an ... more

Coming from a different surgery, I have recently moved to the area and changed to this centre . The receptionists are amazing , the doctors are great. Of all the times I ... more

On hold for over an hour to get cut off. Great doctors

I have been in the area for a year now. I have had a number of appointments in that time and I can truthfully say that I have received nothing but good care, and very hel ... more

Only given one star, because Ive had to. I would have given zero stars. Im sick to death of them always getting my repeat prescription wrong. Usually order my repeat pres ... more

I've had mixed experiences here to be honest. At the latest appointment, I felt the doctor was being very dismissive, and basically told me to go private! I am with BUPA ... more

The receptionist Julie was very rude.. I was in terrible pain and she thought it was not an emergency. Please do not share your illness with her. Talk to the doctor

Reception staff are rude, you don't get any appointments and they don't have the phone on in the morning to book a same day appointment. Been told to wait over a month fo ... more

Dr Moore is useless, Dr Williams excellent, Dr Perry (Lord lucan) Great. Aimee & Katie in desk excellent but Chloe a jumped up kid. Reason I left.

The doctors and nurses are fine - the trick is getting to speak to one. The system they have for booking appointments is atrocious, and is clearly failing on all sides. T ... more

I cant speak highly enough of the surgery in Killay. Weve been with them for 25 years.I usually use Killay, but sometimes go to Sketty. I think theyre an excellent practi ... more

100% totally broken!!! Not sure there's anybody who has anything good to say about this surgery anymore! Its so sad for the elderly, they don't stand a chance. 4 times I ... more

All staff, have always been pleasant & helpful. Drs have been very good, & the nurse was lovely when I had a blood test. It is a busy practice, & phone lines do get busy. ... more

Good luck getting an appointment

Any possibility to see my GP not for me and for my children during illness...hot line NHS was more useful

The doctors are all right if you can manage to get an appointment - but the system for that is absolutely ridiculous. The receptionists tell you to call at 8am in order t ... more

Staff and medics very friendly and cooperative.

Phone is off most of the time

It's a very good GP practice. What I love about it is that you're not kept hanging on the phone for someone to answer it for an hour. I usually get straight through on th ... more

Very good service.