Scotland Financial Services

Positive: Responsiveness

I had some issues with Virgin Money online so went to the Kirkwall branch. My advisor Jordan couldn't of been more helpful. Excellent communication throughout the process ... more

Unprofessional company with no moral ethics

Responsive, professional and helpful. Operating in a complex multi-co SME environment, Mazars were a welcome support for our accounting and audit needs. Great team, tha ... more

Handy if you have the means

staff asked my mom for personal details including address and dob, before giving a rate for money exchange. she refused to continue with purchase but was told her details ... more

The only thing they good at is taking your money. Unprofessional service. I've asked several time what could I have done better in order to simplify their job and there w ... more

This place isn't even open when it's open. Just wasted my time driving there during not only the opening hours advertised on google, but the opening hours advertised on t ... more

Went there to ask an important question and they gave me incorrect information. They told me there would be no charge for a service then I checked online and discovered t ... more

A good bank with a wide range of services.

What they call customer service is a bunch of 'sorry's and 'I can't help you's. Don't go there if you value your time.

This is a post regarding the pending bank branch closure (no-one except out of touch executives call bank branches 'stores'). Don't be fooled by the nonsensical mantra of ... more

Dont understand the point of this branch. Cant transfer money, pay into my account. Seems I can only withdraw. BoS has just declared it is closing branches, one of whi ... more

Note that the opening hours listed on Google are incorrect. On Saturday this bank closes at 1pm

RSM (and their previous Company iterations) provided both professional and personal accounting services to myself, as well as three different oil and gas technology and s ... more

This issue was sorted out very quickly to my satisfaction. Good Response. The value of my Retirement Account, after decades of saving, suddenly showed a figure of zero wh ... more

Generally very poor customer service. Long waits in queues. Staff don't really stick to Covid protocols. Looks like BOS are running this branch down.

Standing I bank only 1 teller on

Ridiculous only one branch for whole west lothian getting shut for renovation work without any notice! Did you even thought about your disabled customers sending them as ... more

No counters open on a Saturday. What's the point in being open if there's no staff willing to help? This is the reason the banks are shutting. Awful service. Not even an ... more

Critical: Professionalism

## This Branch is now CLOSED & NO CASHPOINT/ATM machines - the shop unit is now empty ##

Have never had a worse experience with a high street bank branch. Clueless customer service agent acting as a go-between for the manager. Conducting business in the waiti ... more

Critical: Professionalism, Quality, Responsiveness

First impressions are magical walking into a historic, prestigious building with a high ornate ceiling. It feels so optimistic. The front of house wearing a kilt approach ... more

Useless!! How can a building be called a bank when you can't even take out your own money?!?! Swapping banks ASAP as this one is a complete wash out, didn't even get the ... more

Because the locked card has been communicating continuously, the online customer service asked me to check the ID offline and specifically indicated that it was this bran ... more

Critical: Professionalism, Quality, Responsiveness

not what you would expect from a longstanding accountancy firm... wrong info or assumption included in the corporation tax returns... numerous dedicated accountant chang ... more

What a joke! They print the wrong address on my bank statement and cheque book and then cannot tell me what my bank postcode is when I spend an hour on the phone trying ... more

Staff are top notch,but the place is never open when you need it to be!>:(

Served by a young woman chewing gum? Seriously?? So unprofessional.

Ive been waiting over a week for a call back from the fraud team after my card was blocked. Locked out of my account, locked out of online. No one at Tesco Bank can tell ... more

Under dire circumstances , the ladies were so helpful in completing a transaction . Thank you .

Not enough staff

Terrible customer service in this Bank. They have forgotten that the money in your account is yours, not theres. Once I empty my account 30 years of banking with the TSB ... more

Always get a decent service when doing my banking business, mostly use the self service and coin counter and always seem go in when not busy.

Me and my dad spent over an hour with Precious sorting out his complicated card issues. Her service was fantastic. So patient, friendly and efficient. Nothing was too muc ... more

RBS closed all small village branches and consolidated into the bigger town branch. Now this doesnt open until ten, closes before five and doesnt open at weekend. So basi ... more

Needs to be open 2 days a week

Emma was gid at her job very helpful lassie and nice to talk too . Cheers Emma

(Translated by Google) We felt very comfortable straight away. The accommodation was really impressive. The high rooms and the beautiful furnishing style appealed to us r ... more

Switched accounts wish i had stead where I trusted. On line banking is shocking

long queue had important stuff to deal with but had to leave after waiting 25 minutes, terrible place lack of staff

(Translated by Google) These are scammers They just steal money! From the card of two different banks, the money went to them, but my wallet remained as empty as it was. ... more

Positive: Professionalism

Not helpful one girl very rude I'm 75 and asked for help never got it

Never open enough!!!

Very disappointed in this bank and the app!.. was fine yorkshire bank.. errors with apps customer service get passed to several different people on phone not good enough ... more

Horrendous customer service, absolute miserable jobs worths