Royal Bank of Scotland

First impressions are magical walking into a historic, prestigious building with a high ornate ceiling. It feels so optimistic. The front of house wearing a kilt approached me in the banking hall. His temperament was not friendly.
Dec 26th, 2022

The only good thing is the building. This bank makes me angry EVERY TIME I come
Dec 1st, 2022

When clearing in the house, I found an old Rainbow Savings Account. The last entry was 1988. An account I opened for my son and there is a sizeable balance in it. I've spent almost an hour texting on the Help and Support system. All it does is ask to choose from several lists - none of which are appropriate or asked for my 'telephone banking reference'. i then found a phone number and 20 mins later, someone answered and told me I had come through to somewhere where they could deal with my query but in fact had not listened to my query! Then I was transferred and guess what? I was cut off. How difficult can it be these days to speak to someone. Does any one know how to trace an old account please? S D
Oct 23rd, 2022

This branch is so posh and beautiful but it doesn't have a toilet inside, so if you're waiting for a long time, you will have to find another place for a toilet. I tried to open an account with them but my proof of address was turned down. Staff tried to help but they said that I need to use the webchat. I tried the webchat 3 times and all the times they cut the conversation. With Bank of Scotland my registration took 5 MINUTES. 5! I will go to another bank for my savings. RBS worst customer experience ever.
Oct 19th, 2022

Gorgeous building, useless bank Went in to sort a problem with my account to be told that all in branch services have been moved to Manchester and that the only service they offer is paying money in and withdrawing cash and that I had to contact the web chat. Web Chat told me they also couldnt sort the issue and I had to phone. Phone support told me to go to branch. The cycle repeats Shockingly poor customer service. Ended up closing my account and switching to another bank.
Oct 4th, 2022