Scotland Financial Services

Went into get cash out my account because still not got my new card been waiting long before Xmas only to be told that there is an issue so cant get money out over the c ... more

Went in to deposit some bags of money into account was told they don't do that on a saturday. Told me to go to post office next door ? Why would I do that when I am stand ... more

Absolutely staff are ignorant and fo not help you at all, I removed most of my money to royal bank of Scotland, bank of Scotland next door, yes asking for passpor ... more

Might want to add on website your closed on a bank holiday!!! Rather than saying your open!!!

Critical: Professionalism, Quality, Responsiveness, Value

When exchanging money the employee dropped them on purpose and tried to steal 10 by keeping one of the notes on the floor. After me reminding him the amount he smiled at ... more

Long queue, 40 minutes wasted only to find out they have no Fifties British pounds to exchange from Scottish

Online banking not working so I had to wait 50 minutes to be seen by someone

Today (29/11/2020) at around 4 PM the person at the counter tried to quite literally scam my wife and her friend for over 5. Obviously, that is a tiny amount, but would ... more

More requirements needed for the public of wick,42 miles round trip to thurso for speaking face to face

used this company for years paid them hundreds of pounds and they screwed me over now sitting with a taxs bill for 159 thousand do to this companys dodgey handlings would ... more

They are making it so so so complicated just to speak to them over the phone OMG had to wait 30 min

Joke of a place ,3 times i had to tell them i wasnt using self service ,then i was told they didnt no when the check they took from me would be in my account, just do you ... more

Ive been dealing with PMB for 8 years. Throughout that period the level of expertise and professionalism has been of the highest quality. Their attention to their client ... more

Dreadful customer service - employee was very unprofessional on the phone call and did not resolve my query.

You should update the opening times, its shown as open 0930 to 1400. Travel into city and its closed !!! Whats the point of advertising that the brach is open when its no ... more

Provide little to no support for front line workers from home. Antiquated systems. Often need to wait up to 15 mins just to speak to someone who can help internally. Avoi ... more

Lied during recruitment. And the way they do business is highly questionable. Do not trust anything they say especially if they're trying to recruit you.

The cashier with glasses and red hair refuses to try cache anyones cheques in this seems to be a rescue ring problem and they dont do anything about it

Was in to set up mobile banking, faultless service & the staff members were patient & professional to run a couple of oldies through the steps to set it up.

Horrible rude staff totally unhelpful refused to cash my check for invalid reasons

Completely appalling from the moment you enter the branch

They are worst.. Please Record their calls.. they do lie A LOT

Critical: Professionalism

Efficient for everyday use as payment and good free MasterCard card. And really efficient the day I've lost my card to send it a new one. But unfortunately not possible y ... more

I find it horrendous that pre-ordering your currency doesn't guarantee that the branch will have any currency to issue out. Even though I've made a reservation for the cu ... more

Critical: Professionalism, Responsiveness

I have been going to this Marks and Spencer Bureau de Change for many years. Today I went along and I showed them my driving licence and my passport and I even gave them ... more

Tryed them for 2 weeks. I talked with a lad there that held me on for a day to then turn me away.

Set up a arrangement to pay monthly by card when you go on website won't let you put payment in the box absolutely rubbish website

I work 08:30 to 5pm, Monday to Friday, close to Falkirk Town centre, however I am unable to go to my RBS branch, due to their opening hours. I must visit the branch to de ... more

Popped in here to open an account and the girl told me to do it online. Just lazy ignorant staff. Opened an account with tsb in shettleston who were happy to help.

Used to be a great place with good customer service but since Rathbones took over Spiers and Jeffrey they are only after the higher end investor and don't give a DAMM for ... more

Critical: Professionalism

Critical: Quality

Absolutely shocking company! They pressured my late father who had dementia into taking out a Green Deal agreement for a new boiler. They convinced him that it was free a ... more

Avoid this man like the plague, Utterly useless fines year after year from HMRC and Companies House because of his incompetence. I have to give one star rating as there i ... more

Critical: Quality

TERRIBLE

The ATMs are open but the branch has a sign up confirming that it is temporarily closed

scam company. every time you call me i will send you bot voip calls. greetings from greece idiots.

They don't seem to answer the phone. I have been calling for two days. And when I say two days I am referring to total minutes and hours. I'm wondering if it's an actual ... more

This company are using the address of our company for some reason and although we have asked them to change it on numerous occasions this has still not happened!

Very poor service, have not responded to numerous calls or voicemails in addition to a contact sheet.

Preston cooper is my soon l ma your dad is Charlie Parker