Scotland Financial Services

Was I. Hamilton branch today and staff were very friendly. Ewan who served us was exceptional. He was kind and attentive and is a credit to the bank. I will recommend thi ... more

Critical: Professionalism, Quality

Cannot fault this bank, the customer service is very good, always friendly staff ready to assist if required.

I am so glad I do not bank here. I found someones TSB bank card and have spent HOURS trying to report this to a branch both by the chat and telephone facilities. Impossib ... more

I went into the branch to open a credit card account , first of all I was told an outright lie that you have to do it on line when I challenged this he said its easi ... more

Good all round

Friendly staff

Absolute joke trying to get through to this place. Could be an emergency that you need to lift money and they'll not answer the phone! Doesn't matter if you check their o ... more

Positive: Professionalism, Quality, Responsiveness, Value

Possibly the worst so called "Accountant" in Scotland.... Ask anyone of dozens possibly hundreds of Glasgow Taxi drivers..... Not even 1 star.....

Counter closes at 1400 despite branch being open til half 4. Some woman is then "helping" you use the machines, why doesn't she just jump on the counter and be actually u ... more

I went in to apply for a new account and they told me to go online like Ive been trying not getting anywhere and after I left the bank they locked my account even though ... more

Lovely staff

Could not be nicer ,thanks very much Joanne all the help with my account. What I seen the other staff were all helpful n friendly

There is no information regarding Easter opening times. Very frustrating if you need to visit the bank. Staff are fantastic in Glasgow branch but bank needs to be more pr ... more

REALLY HELPFUL! Having seen better interest rates advertised than my own bank, I called and made an appointment. Like loads of folk, I'd let my pennies stagnate in a low ... more

I sometimes struggle to understand finances/tax, etc - but Ken and his staff has always treated me with respect and patience. I have used them since roughly 2013, and th ... more

moved to this company at end of June following discussing changing from previous accountant and discussing the fees with a representative of George and company. We were t ... more

Not necessarily this specific branchs problem, but I would advise anyone steer clear of this bank in general. Worst customer service Ive experienced. The person at the br ... more

Po late opening, didn't open till 8min past, went to use the credit union, the girl on, didn't have a good manner at all, nicola, she said we don't open till 10am thought ... more

Waiting times here is a complete joke. Always one or two staff members at counters. Not happy at all or impressed TSB came at 14th place this year. Starling bank being Nu ... more

The branch is almost everyday close, the days the open, they always open after 10 never at 10 ( as the website and app shows) and the brach is close even before than 14:0 ... more

Disappointed

Warm, modern, clean and comfortable branch. Always find staff pleasant and helpful. Being the only remaining branch in town the central location looking on to Dunn Square ... more

Poor opening times. No help to businesses relying on having cash banking facilities. Better off with modern banks like Starling, Monzo, First Direct etc.

Hi Scott Hi Scott

Always lovely jewellery and gifts necklaces and watches

Rude woman behind the counter was condescending and belittling. There were more negative reviews on here but they seem to have disappeared. Been in once and certainly won ... more

Sana not friendly at all. Got an appointment for Saturday hope someone nice I am going to deal with.

Critical: Professionalism

Great

Please beware this bank is charged with money laundering crime in USA and fined heavily.All the payments we do from bank were held weeks due to their money laundering iss ... more

Shah Jee and his team hard working and very professional

With the demise of banks on the High Street it's refreshing to meet people like Harjinder who continue to provide good quality customer service. Happy to help with a smil ... more

The worst service Ive ever had in a bank, couldnt find my change order and the cash clerk was the rudest person Ive ever felt with. I dont think they have a clue what the ... more

Terrible service.

Closed Bank ages ago!!!!

put a cheque in bank on Tuesday lady that took it said it would be cleared in bank Thursday. still not in the Friday called to be told there was nothing on computers that ... more

They need to open on a Saturday as customers work Monday to Friday and can't get in during the week. Staff are good though.

Helpful & Friendly staff & service

Staff are helpful, pay in machines are great. Really pleased there is still a bank open somewhere.

All good

No problem at all

Fabulous service from Jim in Dundee Ramsdens. Very friendly, helpful service and all done with a smile. A pleasure dealing with this company. Thanks.

Very helpful and will definitely be back when i`m ready for my next holiday.

Hi this man very rout he rap off people he don't know nothing about accounting please don't go there to make problem for yourself he just charge me 200 to remove my pens ... more

Found the person serving me quite cheeky, not the usual friendly staff I am used to

What a disgrace. Good luck if you need to withdraw funds. You'll get them at some point. Just not when you need them. And advice given is dependant on who takes your call ... more